Emailing from Animana & Sender Policy Framework (SPF) email validation

SPF works great at blocking spam, however, when SPF is enabled on your domain, email sent from the Animana system may be rejected by recipients and therefore not received – because the Animana server is not defined in your SPF record.

Animana has emailing capabilities whereby your clients are sent emails from the Animana environment. When sending these emails in Animana, they are showed as sent from your email address, however Animana mail servers need to send those emails on your behalf and stating that they are sent from you.

To be able to successfully do that, the Animana SPF record needs to be added to your SPF record.

These days, more and more hosting companies are adding the ‘check on SPF’ setting to their mail server setup, to protect against spam and fraudulent email use.

Email validation via Sender Policy Framework (SPF), provides additional email security and validation which will increase the chances of an email being received by recipients.

What and Why SPF?

With a small amount of technical knowledge,  anyone can send email from any email address to any email address. This is one of the limitations of the so called SMTP system – which is commonly used to send emails. Because of this ‘loophole’, SPF has been created. SPF protects from fraudulent emails being sent from YOUR email address

How does SPF work?

SPF allows the owner (or hoster) of a domain name (e.g. abc.de), to inform email providers (such as Hotmail or Google), which specific IP Adresses are allowed to send email from. As illustration, a domain name areallypetfriendlyclinic.com can tell that email addresses like info@areallypetfriendlyclinic.com can only send email from ip-address 123.123.123.123.

This means that spammers can’t use this email address to send spam from (because spammers attempts will fail because they will be using a different ip-address).

How do I enable SPF?

You will need to work with your hosting provider to enable an extra DNS-record, called SPF-record, defining which IP addresses can send email using your domain name.

SPF and IDEXX Animana

SPF works great at blocking spam, however, when SPF is enabled on your domain, email sent from the Animana system may be rejected by recipients and therefore not received – because the Animana server is not defined in your SPF record.

How can you solve SPF blocks in Animana?
Fortunately this is simple; you just have to adjust your DNS’ SPF-record so it includes the Animana server ip-addresses. But don’t worry – you don’t have to include all our current and future IP addresses, instead, just add: “include:spf.animana.com” to the TXT-record with the SPF details.

Please note:
Its only possible to add one TXT record within a DNS.
If there is already a SPF record added to the DNS, please add Animana as the following:

“v=spf1 a mx a:exampleserver.nl include:spf.animana.com ~all”
“v=spf1 a mx include:_spf.example.com include:spf.animana.com ~all”

replace exampleserver and example by your current SPF record

How can you test if your domain has a SPF-record?

You could check if the SPF-record is correctly set up via https://mxtoolbox.com/SuperTool.aspx.

Here you enter your domain name and select; “SPF Record Lookup” from the orange drop-down menu and click on the orange button.

The SPF-record is correctly set up with the following result:

Type: include

Value: spf.animana.com

PrefixDesc: Pass

More information

For more information about SPF, visit http://www.openspf.org/

Was this article helpful?


If you wish to provide more detailed feedback regarding this article, please send us an email at: idexx-animana-support-uk@idexx.com
Tagged: