• Account requests

    On this page, you can request changes to your Animana account – whether you’re looking to change or update your bank information, request a copy of an invoice, or convert data from an existing practice management software. Choose a request type: Request a duplicate invoice Change of bank details Change…

  • Browse the help hub

    Welcome to the Animana knowledge base The best way to find answers to questions is via the search field above, but for the times when you simply want to browse articles or view content around a theme, this page is for you. Not only can you discover content by topic…

  • Blog Home

    Blog home

  • 2021-12-14 Animana outage

    Animana outage 11:48CET, 14th December 2021 Our development team have rolled out a fix to this problem. Please let us know if you continue to experience problems. 11:40CET, 14th December 2021 We are aware of problems with Animana. Our team are working on a solution. We apologise for this inconvenience;…

  • How do I add a reminder via a combi product if I’m using automated reminders?

    When setup correctly, Animana’s powerful reminder functionality will automatically add a reminder to the patient file when you sell a product. For example, selling an annual vaccination will automatically create a reminder with a due date in one year’s time. However, there will be times when you need to add…

  • How do I add a new client to the client portal?

    The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can add a new client to the portal. Before…

  • How do I remove a client from my client portal?

    The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can remove an existing client from the portal. Before…

  • How do I add my practice information to the client portal?

    The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to the reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can add or change your practice information to…

  • Learning Path: Diary Management

    The diary is the heart of your practice The diary is where you find all the key information for the day. When you set up Animana you will need to design the diary to best meet your practice’s needs. This learning path will help you to set up your diary,…

  • How do I uninstall the WebAgent?

    Animana uses an application called “WebAgent” to connect with analysers. Follow these instructions to fully uninstall the WebAgent from your computer. Before you start Step-by-step instructions Click the icon at the bottom right of your computer screen to check the hidden icons on the computer. Look for the (hard to…

  • How do I delete an appointment group (tab)?

    Appointment groups are the tabs in your diary. When setting up your diary, you need to specify which columns you want to see under which tab (appointment group). Sometimes you may need to change something in your original diary design. This article will explain how to delete an appointment group….

  • How do I link an appointment column to an appointment group?

    Appointment columns are the columns shown in each tab (appointment group) in your diary. When setting up your diary, you need to specify which columns you want to see under which tab (appointment group). This article will explain how to add a column to the desired tab in your diary….

  • How do I delete an appointment column?

    Appointment columns are the columns shown in each tab (appointment group) in your diary. When setting up the diary, you specify which columns you want to see in the diary under which tab. Sometimes you may need to make changes to your diary design. This article explains how to delete…

  • How do I delete an Appointment Column from an Appointment Group?

    Appointment columns are the columns shown in each tab (appointment group) in your diary. When setting up the diary, you need to specify which columns you want to see in the diary under which tab. Sometimes you may need to change something in your diary design. This article explains how…

  • How do I create an appointment from the patient file?

    Appointments are booked in your calendar throughout the day. In Animana, appointments can be made in several ways: directly from the diary, from the client/patient file, or a client makes an appointment themselves online at your practice (if you are using an online appointment booking system). This article explains how…

  • How do I send required patient information to Dyrehelseportalen?

    When administering registered medicine to animals, you are obliged to register it with Dyrehelseportalen (DHP). Animana offers the ability to send any medication you used directly through to Dyrehalseportalen. This article will explain how to send information from the herd file to Dyrehelseportalen. Before you start Step-by-step instructions If you…

  • How do I set Adobe Acrobat Reader as the default PDF handler?

    Once you have Adobe Acrobat Reader installed, it’s also necessary to make sure that your computer knows that it must use it to open PDFs. This article explains how to set up your computer to open PDFs using Adobe Acrobat by default. At the end of this article, you will…

  • How do I uninstall the DICOM uploader?

    The DICOM uploader is a program that looks for digital X-rays in a specific location and uploads them to your Animana account. This article covers how to uninstall the uploader.

  • How do I send DICOM images to a colleague?

    DICOM stands for Digital Imaging and Communication in Medicine. DICOM images are used to create digital x-rays. They can be linked to the patient file in Animana. There might be instances where you want to share the DICOM images with a colleague such as a referring vet or a radiologist….

  • How do I send an appointment reminder from the diary?

    When you want to build on your customer service or you’re experiencing a lot of no shows for example you can consider sending out appointment reminders. Especially if you are a busy practice and book appointments a long time in advance, clients might forget about the appointment when the time…

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