• How do I transition my bookkeeping into the next year?

    At the end of each calendar year, Animana automatically generates an empty book for the new year. Since it’s empty, you will need to transition everything from your current book year into the next. This article explains what is needed to close your current book year in Animana and how…

  • In focus: Year-end

    Year-end; a recurring task that usually brings up lots of questions. On this page you will find all the relevant information to help you close your bookyear. What preparations do I need to do before closing a bookyear? Before closing your bookyear in Animana, you have to make sure that…

  • How do I add a start amount to a ledger?

    Sometimes, it is necessary to create a new ledger, and in such cases, the starting balance for that account is typically set to 0, and no start amounts need to be configured after creation. However, when transitioning to a new book year, the process is different. At the end of…

  • How do I share my books with my accountant?

    If you are using the services of an accountant or bookkeeper, you will need to share your financial data with them. This article explains how to share your accounting information in Animana with your accountant. Before you start Step-by-step instructions Go to  > Financial > Balance. You might see the…

  • Animana incidents

    Open incidents Closed incidents

  • We’re sorry you experienced an error

    Most errors in Animana can be quickly resolved by following the steps below, so please give these a try before contacting support; Retry the action. Click your browser’s back button, and try the same action again. Try different options (if applicable). Click your browser’s back button, and change the criteria…

  • In focus: RCVS Codes of Professional Conduct

    The Royal College of Veterinary Surgeons (RCVS) maintains a comprehensive set of advice and guidelines for veterinary practices in the United Kingdom. This page covers how Animana can help your practice comply with these guidelines. The RCVS Guidelines The RCVS guidance on ‘under care’ and prescribing prescription-only veterinary medicines (POM-Vs)…

  • Interaction – Label

    The Label interaction allows you to quickly generate a label in different places in the application. To manage your labels, go to: > General Settings > Content Designer > tab Label. Here you will find pre-defined system labels. System labels are labels that you cannot delete – their recycle bin…

  • How do I manually link a lab result in Animana?

    When you use IDEXX in-house diagnostic equipment and VetConnect PLUS for the IDEXX Reference Lab tests, all lab results are automatically linked to the correct patient file in Animana. When you use a different analyser or you use the IDEXX Reference Lab but not the VetConnect Plus functionality, the results…

  • How do I install a custom protocol from a template?

    With custom protocols, you can simplify repetitive tasks by using a customised template. This comes in handy if you want to have a uniform treatment plan within your practice. Moreover, it will save you a lot of time. Within Animana you are able to create your own custom protocols or you…

  • How do I adjust the default view of the patient file and herd file?

    It is possible to customise the default view of patient and herd files in Animana to your preference by setting the patient file filter options and configuring the action buttons differently. This article explains how to adjust the filter settings for your Animana user account. Step-by-step instructions Go to  >…

  • How do I filter specific activities in the patient or herd file?

    When a patient or herd has been with your practice for a long time, their file will build up a history. Therefore, sometimes it takes more time to find specific information. This is why Animana allows you to filter in the herd and patient file by specific activities such as…

  • How do I copy a protocol?

    With custom protocols, you can simplify repetitive tasks by using a customised template. This comes in handy if you want to have a uniform treatment plan within your practice. Moreover, it will save you a lot of time. This article will explain how to copy a (custom) protocol. This is…

  • How do I order an IDEXX Reference Lab test?

    Animana supports the ordering of laboratory tests via IDEXX Reference Labs and VetConnect PLUS. After reading this article you will be able to place an order to an IDEXX Reference Lab from the patient file and you will understand how you can see results. Before you start Step-by-step instructions Open…

  • How do I create a new basic custom protocol?

    With custom protocols, you can simplify repetitive tasks by using a customised template. This comes in handy if you want to have a uniform treatment plan within your practice. Moreover, it will save you a lot of time. In this article we will explain how you can create a basic…

  • How do I add a combi protocol?

    Combi protocols can be used to reduce administrative tasks for particular procedures within your practice by combining the power of (custom) protocols and combi products in Animana. This article will explain how to apply an existing combi protocol to a patient file. Before you start Step-by-step instructions Open a patient…

  • How do I link a DICOM image to a patient file?

    DICOM stands for Digital Imaging and Communication in Medicine.  DICOM images are commonly used for digital x-rays. They are usually stored in a .dcm filetype. DICOM images can be linked to patient files in Animana. This will happen automatically if the image contains sufficient information for Animana to link it…

  • IDEXX VetLab Station Integration – Create a request

    This article explains how to create a test request in Animana for your IDEXX VetLab Station (IVLS). Before you start Step-by-step instructions Go to the patient file of the patient that you wish to request a test for. Click IDEXX In-Clinic Analysis. You will find this option at the end…

  • How do I customise my patient file and herd file buttons?

    Depending on your role in your practice you may find that you perform some actions in the patient or herd file more frequently than others. For this reason, it is possible to customise the blue action button row in the patient and herd file just the way you like it….

  • In focus: SMS text messaging

    Animana offers many great ways to engage your customers with SMS text messages – whether via an automated reminder using a template or a one-off text message from the patient file. What can I use SMS messages for? Appointment reminders: Reduce no-shows: How to improve patient no-show rates How do…

  • How do I search for (custom) protocols?

    Using (custom) protocols adds tremendous value when standardising processes in your practice. If these protocols are frequently used, it’s likely there will be a time when you’d like to search for protocols that have been added to patient or client files. This article will explain how to search for those…

  • How do I create a Stock Activity report?

    The stock activity report will provide you information regarding your stock changes. This article will explain how to generate the report. Before you start Step by step instructions Go to > Reports. In the menu on the left, click Stock Activity Report. Select the date range you want to report…

  • How do I create an estimate for a treatment?

    Before a treatment a client might ask you for an estimate to give him an idea of the costs. You can create a quotation in a patient file (and herd file). This allows you to inform your client not only about the total costs of a treatment so that he…