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  • Protected: ces

    • 11 April 2023
    • IDEXX Software HQ

    There is no excerpt because this is a protected post.

  • How do I generate a Pet Health Plan report?

    • 30 March 2023
    • IDEXX Software HQ

    Once you have set up and provided your clients with Pet Health Plans (PHP), Animana will keep track of their status. The reporting section of Animana can generate a report that will provide insights on every active and scheduled PHP, if it is a recurring plan and if not why…

  • How do I process a euthanasia in Animana?

    • 16 February 2023
    • Caroline van Leeuwen

    Unfortunately, euthanasia is part of your job as a veterinarian. This article explains how to process a euthanasia in Animana. Before you start Step-by-step instructions Open the patient file. Click the Product button. Find the (combi-)product that you used to execute the euthanasia. If you are using a combi-product, tick…

  • How do I add a new product?

    • David Good

    To sell products, you must first add them to your product database in Animana. This can be done in two different ways. Either you fill in all the product information yourself, or you use the link with a supplier to import most of the information and then add the information…

  • How do I add the weight of a patient?

    • David Good

    Registering the weight of a patient is important. Not only to track their weight, but also to determine the correct dosage for medication you are prescribing. This article will explain how you can add the weight of a patient to their patient file in Animana. Step-by-step instructions Go to the…

  • How do I create financial reports for current and historical prices?

    • 26 January 2023
    • IDEXX Software HQ

    Creating a current or historical cost price report can help you understand how much you have spent on products with your wholesaler and helps you to determine how much you have sold in a given period. This article will explain how to generate financial reports for current and historical prices. Definitions Before…

  • How do I send DICOM images to a colleague?

    • IDEXX Software HQ

    DICOM stands for Digital Imaging and Communication in Medicine. DICOM images are used to create digital x-rays. They can be linked to the patient file in Animana. There might be instances where you want to share the DICOM images with a colleague such as a referring vet or a radiologist….

  • How do I find a contact with just a client ID?

    • Caroline van Leeuwen

    For whatever reason, you may need to find a client with the Animana client ID as the only information at your disposal. Because the client ID field is not visible in Animana you cannot search for it directly. This article explains how to find a contact in Animana when you…

  • How do I email the patient or herd history?

    • IDEXX Software HQ

    In Animana it is possible to send the patient’s history via email. Whether that be directly to the owner, an insurance company or a referring (or new) veterinarian. This article will explain how to send a patient or herd history via email. Before you start Step-by-step instructions Open a patient…

  • How do I print a patient or herd file?

    • IDEXX Software HQ

    There might be instances where you need to print the patient or herd history. This article will explain how to print the history of a patient/herd. Step-by-step instructions Open a patient or herd file. If you want, you can select a date range at the top of the file to…

  • How can I build a custom report in Animana?

    • David Good

    Animana can generate reports for you on a variety of topics through its flexible reporting system. We have a lot of preset reports that you can use but apart from those, you can also build your own custom report. This article will explain how to create a custom report. Before…

  • How do I process payments that are not the exact invoice amount?

    • 17 January 2023
    • Caroline van Leeuwen

    Sometimes, a client pays more or less than the invoice amount. This article explains how to deal with these scenarios in Animana. Scenario 1: Received amount is more than outstanding invoice amount If you receive more than the outstanding invoice amount, you can give the surplus back to the client…

  • IDEXX Enterprise

    • 2 January 2023
    • Caroline van Leeuwen

    With IDEXX Enterprise, you can gain insight into your business data, comparing your practice performance against national benchmarks. It provides insight into your practice’s efficiency and helps you grow your business. What’s the benefit of IDEXX Enterprise? IDEXX Enterprise gives you monthly benchmarks and performance metrics, allowing you to better…

  • In focus: Data Security

    • 19 December 2022
    • Caroline van Leeuwen

    General Data Protection Regulation (GDPR) is a tricky topic, especially when you don’t deal with it daily. On this page, we provide you with information about data security, GDPR and your Animana account. Animana and data security This page relates only to data security concerning Animana. For security measures at…

  • How do I add purchase invoices?

    • 12 December 2022
    • IDEXX Software HQ

    When you do bookkeeping in Animana, you will have to process all your incoming and outgoing transactions in Animana. This means that all transactions have to be linked to an invoice or receipt in Animana. A purchase invoice is an invoice you receive from your supplier that you pay. This…

  • How do I manage the client order list?

    • David Good

    It is possible to access a list of client orders that were created. This article explains where you can find the client orders that were created and how you can manage them. Before you start Step-by-step instructions Go to > Client Order List. You will see the client order list…

  • How do I write up my consult notes for a patient?

    • David Good

    The consult form allows you to capture your patient consult notes, which could include; medical history, examination findings, diagnosis and recommendations, as well as suggested therapies or a treatment plan. This article will explain how to add consult notes to a patient file. Step-by-step instructions Open the Patient File. Click…

  • How do I place client orders?

    • 9 December 2022
    • Caroline van Leeuwen

    In Animana, you can generate a list of products that need to be ordered. This automatically generated list holds products where the stock level has gone under your minimum stock level as well as products that have been manually added for client orders. This article explains how to manually add…

  • How do I invoice a client order?

    • 29 November 2022
    • Caroline van Leeuwen

    In Animana, you can add products for a patient to an order list. When the order is delivered and the client comes in to pick up their order, you can easily add the ordered products to an invoice. This article will explain how to do that. Before you start Step-by-step…

  • Can I cancel my Animana account?

    • 17 November 2022
    • Caroline van Leeuwen

    Perhaps one day you want or need to cancel your Animana account. Of course, we are sorry to lose you as a customer, but we will do everything we can to make sure these last processes run smoothly. Before you continue Account closure always takes place as of the first…

  • How do I create a written prescription in Animana?

    • 7 November 2022
    • Caroline van Leeuwen

    Sometimes you may need to create a written prescription. This article will explain how to create a written prescription in Animana. Before you start Step-by-step instructions Open the patient file. Click the drop-down menu at the top left. Select the option Prescription. Enter all the fields on this page. Click…

  • How do I edit my user data in Animana?

    • Caroline van Leeuwen

    Usually, the administrator of your Animana account will add your user data. It is possible to edit some of your user data yourself. This article will explain which user data you can edit in Animana yourself and how to go about it. Step-by-step instructions Go to > User settings. On…

  • How do I add my horse(s) for human consumption?

    • IDEXX Software HQ

    If you work with horses that are meant for human consumption, we display an icon that indicates a distinct difference between horses purposed for recreational use and horses that are ready for human consumption, or slaughter horses as we are calling them. This article will explain how you can add…

  • How do I use the caretaker functionality?

    • Caroline van Leeuwen

    Sometimes patients have a caretaker – someone other than the owner who takes care of the animal. Animana has developed a special functionality for this. This article will explain how you can mark a client as a caretaker. Step-by-step instructions Add the owner (Joe Harrison) and the caretaker (Erin Simpson)…

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