2026-06-24 Patient file refresh

Incident IDEXX Software HQ

11:43 CET, 25th of June 2026

This issue has now been resolved. We apologise for this inconvenience and thank you for your patience.

13:41 CET, 24th of June 2026

A solution for this issue has been developed and will be deployed overnight. We anticipate that the functionality will be restored by tomorrow, Thursday the 25th of June.

11:05 CET, 24th of June 2026

We are aware of an issue where updates to the patient file are not immediately visible across browsers or devices for some patients.

Alternative workflow

To view the latest updates of the patient file:

click on the Filter Categories to see the dropdown
click anywhere on the patient file page to dismiss / close the filter categories drop down

10:55 CET, 24th of June 2026

We are aware of problems with the patientfile in Animana. Our teams are currently looking into it, and updates will be posted here.

We apologise for this inconvenience.