Account requests

On this page, you can request changes to your Animana account – whether you’re looking to change or update your bank information, request a copy of an invoice, or convert data from an existing practice management software.

Choose a request type:

Request a duplicate invoice

Request a copy of an invoice you have received from Animana.

Request a duplicate invoice

Requirements
  • Basic contact information
  • The date of the invoice you’d like a copy of
  • The invoice number (if known)

Request more information about a payment made against an Animana invoice

Request information about a payment you have made or would like to make against an invoice you have received from IDEXX Animana.

Request information regarding an Animana invoice payment

Requirements
  • Basic contact information
  • The invoice number (if known)

Request more information about an Animana invoice

Request more information about an invoice you have received from IDEXX Animana.

Request information about an Animana invoice

Requirements
  • Basic contact information
  • The date of the invoice you’d like a copy of
  • The invoice number (if known)

Change of bank details

Notify Animana of a change to your bank account number.

Request a change of bank details

Requirements
  • Basic contact information

Change of billing postal address

Notify Animana of a change to your billing address.

Request a billing postal address change

Requirements
  • Basic contact information
  • Your current billing postal address
  • Your new billing postal address

Change of billing email address

Notify Animana of a change to your billing email address.

Request a billing email address change

Requirements
  • Basic contact information
  • Your current billing email address
  • Your new billing email address

Request a DICOM (e.g. x-Ray) integration

Add DICOM connectivity to your Animana account.

Get DICOM integration

Requirements
    • Basic contact information
    • Basic knowledge of your current DICOM workflow

*Ability to approve additional monthly costs

* There may be costs associated with this integration. Before starting, please ensure you have the authority to approve additional monthly costs to your Animana account.

Request a colleague login integration

Allow another practice to have access to a limited data set of my patient files.

Get a colleague login integration

Requirements
  • Basic contact information
  • The name and address of practice(s) you would like to share data with

Request an Animana Client Portal

Allow customers to access patient data via an online website.

Request an Animana Client Portal

Requirements
  • Basic contact information
  • *Ability to approve additional monthly costs
* There may be costs associated with this integration. Before starting, please ensure you have the authority to approve additional monthly costs to your Animana account.

Request IDEXX Pricelist integration

Connect to IDEXX pricing, to allow painless product and service updates.

Request IDEXX Pricelist integration

Requirements
  • Basic contact information
  • *Ability to approve additional costs
* There may be costs associated with this integration. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

Request Integral Chain Management (ICM /IKB) integration

ICM (or IKB) functionality allows you to automate the sending of registered livestock medications to a controlling body.

Request Integral Chain Management (ICM /IKB) integration

Requirements
  • Basic contact information

Request SEPA (direct debit) integration

This functionality allows you to create a SEPA batch, enabling you to withdraw money directly from pet owners’ accounts to settle invoices.

Request SEPA (direct debit) integration

Requirements
  • Basic contact information
  • You need a SEPA agreement with your bank before setting up this integration in Animana.

Request a change of wholesaler

This functionality allows you to request a change to a new wholesaler, including migrating existing products to your new supplier.

Request a change of wholesaler

Requirements
  • Basic contact information
  • basic knowledge of current and new supplier
  • *Ability to approve additional costs
* There are costs associated with this change. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

I want to file a complaint

This form allows you to file a complaint.
File complaint
Requirements
  • Basic contact information

I want to cancel my account

This link will bring you to our cancellation page with information on cancelling your account.

Cancel account

Requirements
  • Basic contact information

I have a different question

We’re sorry you couldn’t find the answer you’re looking for. We recommend you contact our Customer Support team.

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