13:30 CET, 7th July 2026 This problem has been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 10:30 CET, 3rd July 2026 We are aware of an issue affecting…
08:55 CET, 30th of June 2026 This issue has now been resolved. You can update any affected, uninvoiced invoice lines by following these steps (in Dutch): Ga naar Extra > Financieel > Ongefactureerd. Filter bovenaan op startdatum 27 juni 2026 en einddatum 29 juni 2026. Open de ongefactureerde regel die…
11:43 CET, 25th of June 2026 This issue has now been resolved. We apologise for this inconvenience and thank you for your patience. 13:41 CET, 24th of June 2026 A solution for this issue has been developed and will be deployed overnight. We anticipate that the functionality will be restored…
10:55 CET, 16th of July 2026 This issue has now been resolved. We apologise for this inconvenience and thank you for your patience. 12:15 CET, 15th of July 2026 We are aware of an issue where updates to the calendar (agenda) are not immediately visible across browsers or devices. This…
13:50 CET, 9th of June 2026 We are pleased report that this issue is now resolved. 18:15 CET, 8th of June 2026 Our team is actively testing a fix, which is planned to be rolled out overnight. 15:07 CET, 8th of June 2026 We have identified the cause of this…
11:57 CET, 27th of May 2026 We are aware that some individual users may see two white boxes with black borders when logging in via SSO. The current expectation is that this is caused by a full browser cache and/or stored cookies. To resolve this, we recommend clearing the…
09:34 CET, 2nd of Februari 2026 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 09:16 CET, 2nd of Februari 2026 A limited number of…
09:10 CET, 19th of January 2026 We have resolved the issue that prevented day overview from being processed correctly. Practices that processed their day overview on Thursday (Jan 15th) and Friday (Jan 16th) are advised to re-save those same days to correct the data. More information can be found in…
16:00 CET, 21st October 2025 SMS text messages are now working as expected. 10:10 CET, 21st October 2025 SMS text messages may still be affected in all regions except the Netherlands. We hope to have more information on this soon. All other functionality is working as expected. 16:45 CET, 20th…
09:35 CET, 20th of August 2025 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 12:54 CET, 19th of August 2025 A solution for this issue…
09:10 CET, 17th of July 2025 This original defect has now been resolved, and the controlled drugs report not opening is now working as expected. 14:41 CET, 16th of July 2025 We’ve identified the root cause of the issue affecting the controlled drugs report and have developed a solution. This…
10:18 CET, 17th July 2025 This issue has been resolved, and the functionality has been reset to its previous state. 12:02 CET, 15th July 2025 We understand that due to a recent change, batch numbers cannot be added after a product has already been entered into the patient file when…
16:10 CET, 3rd June 2025 This original defect has now been resolved, and the batch auto-select is now working as expected. Our team has investigated this issue and discovered that from May 26 to May 30 at 15:15 CET, if auto-select batches were manually overridden, Animana may have selected an…
14:13 CET , 22nd of January All problems have been resolved. Dutch / Nederlands: Onze actieve monitoring laat zien dat er geen nieuwe meldingen zijn binnengekomen. Alles functioneert zoals verwacht. 11:10 CET, 22nd of January Dutch / Nederlands: Gebruikers die gebruikmaken van de integratie met CCV kregen een korte…
10:19 CET, 5th of November 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident. 10:12 CET, 5th of November 2024 We have identified an issue causing an error when editing uninvoiced items. In such case, if you need to edit…
10:20 CET, 31st of October 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 09:47 CET, 31st of October 2024 We are aware of…
11:58 CET, 24th of September 2024 This notice is only applicable to Dutch and certain German users. De oplossing is beschikbaar We hebben vannacht voor alle gebruikers met succes een oplossing geïmplementeerd voor het koppelen van betalingen. Betalingen die eerder via een MT940-bestand zijn gekoppeld, worden nu correct weergegeven als…
17:20 CET , 14th of August 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 17:58 CET, 14th of August 2024 Several users have informed…
17:05 CET, 16th of May 2024 We have successfully tested a solution that will be deployed during the nightly restart. As of tomorrow morning, all functionalities should work as expected again. 10:40 CET, 16th of May 2024 We are working on a fix for this issue, meanwhile, please note the…
11:38 CET, 18th of April 2024 All issues have been resolved and performance of all pages is back to normal. 12:38 CET, 5th of April 2024 We are aware of problems currently affecting the performance of Animana in version 7.12, causing slowness in several areas. Our teams are currently looking…
13:33 CET , 14th of March 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 13:20 CET, 14th of March 2024 We are aware of login…
16:32 CET, 22nd January 2024 Some Animana users have informed us that they are currently unable to send appointment reminders from the Animana agenda – this issue appears to be affecting a limited group of users. We are currently investigating the cause and working on a solution. The current alternative…
10:19 CET, 28th of September 2023 We’re pleased to announce all issues relating to client portal and API have been resolved at 09:57 CET. The API service is restored. No action is required on your part. We apologise for any inconvenience caused. 09:44CET, 28th of September 2023 We are aware…
09.32 CET, 14th September 2023 As of last night, we have released a new patch addressing the issues. We have thoroughly tested the functionality related to credit and copy, and we are confident that the problems are now resolved. We sincerely apologise for any inconvenience this may have caused and…
10.41 CET, 12th September We’re pleased to announce all issues with adding products through a combi protocol have been resolved. We apologise for any inconvenience caused. 10.04 CET, 12th September 2023 Please be advised that we have identified a possible Incident with the utilization of functionality combi protocol. The…