2025-10-20 Integration partners outage

Incident IDEXX Software HQ

16:00 CET, 21st October 2025

SMS text messages are now working as expected.

10:10 CET, 21st October 2025

SMS text messages may still be affected in all regions except the Netherlands. We hope to have more information on this soon. All other functionality is working as expected.

16:45 CET, 20th October 2025

Functionality is returning to normal; however, we are still aware of ongoing issues with SMS text messages (all regions except the Netherlands).

12:05 CET, 20th October 2025

We are aware that several partners are currently experiencing disruptions in their services, which may affect some of the Animana functionality, including, but not limited to:

SMS text messages (all regions except the Netherlands)
Insurance eClaims and transponder registrations (UK and Ireland only)

Please note: Animana itself is fully operational and accessible.

11:45 CET, 20th October 2025

We are aware of the problems currently affecting Animana. Our teams are currently looking into it, and updates will be posted here.

We apologise for this inconvenience.