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2026-06-29 Regnl and withdrawal times

Incident IDEXX Software HQ


08:55 CET, 30th of June 2026

This issue has now been resolved.

You can update any affected, uninvoiced invoice lines by following these steps (in Dutch):

  1. Ga naar Extra > Financieel > Ongefactureerd.
  2. Filter bovenaan op startdatum 27 juni 2026 en einddatum 29 juni 2026.
  3. Open de ongefactureerde regel die je wilt bewerken.
  4. Klik op het tabblad “Wachttijd”.
  5. Selecteer daar het juiste doeldier.
  6. De juiste wachttijd verschijnt automatisch.
  7. Klik op Toevoegen.

We apologise for this inconvenience and thank you for your patience.


13:43 CET, 29th of June 2026

As mentioned, a fix has been developed and will be deployed overnight.

In the meantime, we want to inform you of next steps. Unfortunately, it is not possible to correct affected items today, as the correct herd types cannot currently be selected. Tomorrow, once the fix has been implemented, you can update any affected, uninvoiced invoice lines by following these steps (in Dutch):

  1. Ga naar Extra > Financieel > Ongefactureerd.
  2. Filter bovenaan op startdatum en einddatum 29 juni 2026.
  3. Open de ongefactureerde regel die je wilt bewerken.
  4. Klik op het tabblad “Wachttijd”.
  5. Selecteer daar het juiste doeldier.
  6. De juiste wachttijd verschijnt automatisch.
  7. Klik op Toevoegen.

Thank you for your patience while we worked to resolve this issue.


12:23 CET, 29th of June 2026

A solution for this issue has been developed and will be deployed overnight. We anticipate that the functionality will be restored by tomorrow, Tuesday the 30th of June.


10:58 CET, 29th of June 2026

We have identified the cause and are working on a solution. We will provide an update as soon as more information becomes available.


10:06 CET, 29th of June 2026

We are aware of an issue affecting the availability of withdrawal times in Animana. As a result, the withdrawal time dropdown menus are currently empty.

This issue only affects Dutch Animana accounts.

We understand the urgency of this issue and the impact it has on your daily workflow. Our teams are working with the highest priority to identify the root cause and implement a fix as quickly as possible.

We will provide an update as soon as more information becomes available. Thank you for your patience and understanding.


09:36 CET, 29th of June 2026

We are aware of problems currently affecting Animana. Our teams are currently looking into it, and updates will be posted here.

We apologise for this inconvenience.