• How do I uninstall the DICOM uploader?

    The DICOM uploader is a program that looks for digital X-rays in a specific location and uploads them to your Animana account. This article covers how to uninstall the uploader.

  • How do I send DICOM images to a colleague?

    DICOM stands for Digital Imaging and Communication in Medicine. DICOM images are used to create digital x-rays. They can be linked to the patient file in Animana. There might be instances where you want to share the DICOM images with a colleague such as a referring vet or a radiologist….

  • How do I install the DICOM uploader and automatically start it upon startup?

    Animana uses an application to automatically upload DICOM images as soon as these images have been made available in a specified folder. This ‘DICOM uploader’ is a program that looks for digital X-rays (dicom files) in a specific location and uploads them to your Animana account so they can be…

  • How do I view DICOM images in Animana?

    DICOM stands for Digital Imaging and Communication in Medicine, and are commonly found when making digital x-rays, and are stored in a .dcm filetype. DICOM images can be linked to the patient files in Animana. This article will explain how you can view these images in Animana. Step-by-step instructions Go…

  • How do I link a DICOM image to a patient file?

    DICOM stands for Digital Imaging and Communication in Medicine and are commonly found when using digital x-rays. They are stored in a .dcm filetype. DICOM images can be linked to the patient files in Animana, this can happen automatically if the image contains sufficient information for Animana to link it….

  • Account requests

    On this page, you can request changes to your Animana account – whether you’re looking to change or update your bank information, request a copy of an invoice, or convert data from an existing practice management software. Choose a request type: Request a duplicate invoice Change of bank details Change…

  • Browse the help hub

    Welcome to the Animana knowledge base The best way to find answers to questions is via the search field above, but for the times when you simply want to browse articles or view content around a theme, this page is for you. Not only can you discover content by topic…

  • How do I uninstall the WebAgent?

    Animana uses an application called “WebAgent” to connect with analysers. Follow these instructions to fully uninstall the WebAgent from your computer. Before you start Step-by-step instructions Click the icon at the bottom right of your computer screen to check the hidden icons on the computer. Look for the (hard to…

  • How do I install OpenJDK on my computer?

    For DICOM and Webagent, Animana uses the open-source and free of charge OpenJDK. This article will explain how to install this version of Java through Adoptium, which by default will install the appropriate OpenJDK for your Operating System (Windows or MacOSX). Before you start Step-by-step instructions Go to https://adoptium.net/. The…

  • Animana Status

    Animana System Status: All Systems are running fine. Search the knowledge base: silent print dicom java or jump straight to… Log in to Animana In focus: Processing a payment Everything about Automated Reminders Get more help from IDEXX Animana

  • How can I check the history of a patient of a colleague clinic?

    If you work closely with another Vet practice, that also uses Animana, it’s very useful to be able to provide them with access to view certain information in a mutual patient’s file.  Some examples of where this is useful are out of hours service or visiting consultants. The Customer Support…

  • Animana Hardware and Software Requirements

    IDEXX Animana is a web-based application built on the same technology used by millions of websites globally. Animana will run smoothly on any current device, such as desktop computers, laptops and smartphones, provided you have access to an internet connection with sufficient speed. Please read further to make sure your…

  • How can I free up storage space?

    If you work with digital x-rays in your practice you can use Animana’s DICOM (Digital Imaging and Communication in Medicine) module to import and view images directly in the patient file. Most digital x-rays will be saved in the DICOM-format (.dcm). DICOMs are large files, so this will affect your storage…

  • How do I install the WebAgent and automatically start it upon startup?

    Animana uses an application called “WebAgent” to connect with analysers. Normally when you start your computer, you need to manually start the WebAgent to use it. These instructions, however, will help you automate this process so you do not have to manually start the WebAgent. Before you start Step-by-step instructions…

  • Client and Patient Interactions

    Client versus Patient interactions Interactions are logs of actions relating to either a contact, or the patient of a contact. They can be created from both the Client File and thePatient file. Interactions should be added from the client file if the action does not directly involve a patient. Interactions should be…

  • Homepage

    How can we help you? silent print dicom java Popular destinations Log in to Animana In focus: Processing a payment Learning Path: Automated Reminders Get Partners and Integrations   Learn Further learning   Status Animana status   Support Browse the help   Request Account requests   Get more from IDEXX…

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