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Account requests

On this page, you can request changes to your Animana account – whether you’re looking to change or update your bank information, request a copy of an invoice, or convert data from an existing practice management software.

Choose a request type

IDEXX Animana billing
IDEXX Animana integration
IDEXX Terms and conditions
Something else

Request a duplicate invoice

Request a copy of an invoice you have received from Animana.

Request a duplicate invoice

Requirements
  • Basic contact information
  • The date of the invoice you’d like a copy of
  • The invoice number (if known)

Request more information about a payment made against an Animana invoice

Request information about a payment you have made or would like to make against an invoice you have received from IDEXX Animana.

Request information regarding an Animana invoice payment

Requirements
  • Basic contact information
  • The invoice number (if known)

Request more information about an Animana invoice

Request more information about an invoice you have received from IDEXX Animana.

Request information about an Animana invoice

Requirements
  • Basic contact information
  • The date of the invoice you’d like a copy of
  • The invoice number (if known)

Change of bank details

Notify Animana of a change to your bank account number.

Request a change of bank details

Requirements
  • Basic contact information

Change of billing postal address

Notify Animana of a change to your billing address.

Request a billing postal address change

Requirements
  • Basic contact information
  • Your current billing postal address
  • Your new billing postal address

Change of billing email address

Notify Animana of a change to your billing email address.

Request a billing email address change

Requirements
  • Basic contact information
  • Your current billing email address
  • Your new billing email address

Request a DICOM (e.g. x-Ray) integration

Add DICOM connectivity to your Animana account.

Get DICOM integration

Requirements
  • Basic contact information
  • Basic knowledge of your current DICOM workflow
  • *Ability to approve additional monthly costs
* There may be costs associated with this request. Before starting, please ensure you have the authority to approve additional monthly costs to your Animana account.

Cancel a DICOM (e.g. x-Ray) integration

Cancel DICOM connectivity to your Animana account.

Cancel DICOM integration

Requirements
  • Basic contact information
  • Account name
  • Reason for cancellation
  • Date of cancellation*
* If charges were applied for this request, they will no longer be charged as of the 1st of the following month.

Request a colleague login integration

Allow another practice to have access to a limited data set of my patient files.

Get a colleague login integration

Requirements
  • Basic contact information
  • The name and address of practice(s) you would like to share data with

Cancel a colleague login integration

Remove another practices’ access to patient files.

Cancel a colleague login integration

Requirements
  • Basic contact information
  • The name and address of practice(s) you would like to remove access from
  • Reason for cancellation
  • Date of cancellation

Request an Animana Client Portal

Allow customers to access patient data via an online website.

Request an Animana Client Portal

Requirements
  • Basic contact information
  • *Ability to approve additional monthly costs
* There may be costs associated with this request. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

Cancel an Animana Client Portal

Remove customers’ access to patient data via an online website. Please note that livestock owners can no longer use the portal once it is closed. Ensure that all legally required data is provided to livestock farmers before closing the portal.

Cancel an Animana Client Portal

Requirements
  • Basic contact information
  • Account name
  • Reason for cancellation
  • Date of cancellation

Request IDEXX Pricelist integration

Connect to IDEXX pricing, to allow painless product and service updates.

Request IDEXX Pricelist integration

Requirements
  • Basic contact information
  • *Ability to approve additional costs
* There may be costs associated with this request. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

Request Integral Chain Management (ICM /IKB) integration

ICM (or IKB) functionality allows you to automate the sending of registered livestock medications to a controlling body.

Request Integral Chain Management (ICM /IKB) integration

Requirements
  • Basic contact information

Request SEPA (direct debit) integration

This functionality allows you to create a SEPA batch, enabling you to withdraw money directly from pet owners’ accounts to settle invoices.

Request SEPA (direct debit) integration

Requirements
  • Basic contact information
  • You need a SEPA agreement with your bank before setting up this integration in Animana.

Request a change of wholesaler

This functionality allows you to request a change to a new wholesaler, including migrating existing products to your new supplier.

Request a change of wholesaler

Requirements
  • Basic contact information
  • basic knowledge of current and new supplier
  • *Ability to approve additional costs
* There are costs associated with this request. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

Request Automated Reminders

This request allows you to request Automated Reminder functionality to be added to your account, with the option to migrate your current (manual) reminders.

Request Automated Reminders

Requirements
  • Basic contact information
  • *Ability to approve additional costs
* There may be costs associated with this request. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

Request a price correction

A price correction allows you to update uninvoiced line items with current pricing.

Request a price correction

Requirements
  • Basic contact information
  • Start and end date for the price correction

Request a one-time data extract

Use this form to request a one-time data extract from your Animana account. Please note that the data file is supplied in MongoDB format and requires specialised tools and extended technical knowledge to access. If you require a regular data extract of your Animana data, please submit a request for a regular data extract.
Request a one-time data extract
Requirements
  • Basic contact information
  • *Ability to approve additional costs
* There are costs associated with this request. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

Request a regular data extract

Use this form to request a regular copy of your Animana data, excluding attachments. Please note that the data file is supplied in MongoDB format and requires specialised tools and extended technical knowledge to access. If you require a one-off full database copy, please submit a request for a one-time data extract
Request a regular data extract
Requirements
  • Basic contact information
  • *Ability to approve additional costs
* There are costs associated with this request. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

I want to file a complaint

This form allows you to file a complaint.
File complaint
Requirements
  • Basic contact information

I want to re-open my Animana account

If you have previously had Animana, and are looking to come back to us, please use this form to re-open your account.

Reopen account

Requirements
  • Basic contact information
  • *Ability to approve additional costs
* There may be costs associated with this request. Before starting, please ensure you have the authority to approve additional costs to your Animana account.

I want to cancel my account

This link will bring you to our cancellation page with information on cancelling your account.

Cancel account

Requirements
  • Basic contact information

I have a different question

We’re sorry you couldn’t find the answer you’re looking for.

Request something else