How do I setup Adobe Acrobat and one-click (silent) printing in Google Chrome?

 Animana supports printing via Adobe Acrobat. To enable ‘silent printing’ (where your label or invoice is produced with a single click of the print icon), it is important to follow all the instructions below in the exact proposed order to make this work (see the steps under the header: Article Contents). This has to be performed only one time for each browser and computer where Animana is used.

Before you start

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  • Google Chrome (latest version). If you do not have it installed, please download it for free here.
  • Adobe Acrobat Reader DC (Latest Version). If you do not have Acrobat Reader, you can download it for free hereIf you are using Adobe Acrobat Reader XI / 11, please update to DC as this is the most recent version required for printing to work. 
  • Make sure to have both software applications installed on your computer before you continue.

 

1. PDF Settings

First Acrobat Reader needs to be the default program that opens PDF files on the computer.

  1. Open Adobe Acrobat Reader.
  2. On the menu, click Edit:

  3. Go to Preferences…
  4. Click General:

  5. Click Select as Default PDF Handler at the bottom of this window:

  6. If a pop-up occurs regarding User Account Control, make sure to click Yes.
  7. Now close Adobe Acrobat Reader.

2. Computer settings

The next section will help to install a file called SilentPrint.js which is needed to enhance the printing experience.

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  • In order to complete these steps, you might need administrator privileges on your computer. If you encounter any error stating you don’t have the appropriate rights or privileges, please contact the IT administrator of your practice.
  • If you aren’t able to download the file mentioned in the following instructions because your anti-virus application is preventing you to do so, please disable your anti-virus software for the duration of the installation. Don’t forget to enable it afterwards!

Are you updating the settings on a Windows or a Mac computer? Make a selection below:

Windows users

Putting the SilentPrint.js file on your computer (Windows)

In order to keep the printing process smooth, you will need to download the SilentPrint.js file and put it on your computer. Please follow these instructions:

  1. Right-click this link and click Save link as…
  2. A window will open up, on the left side click Desktop and click Save.
  3. Go to your Windows start menu and search for ‘Run’ and open the application (or on your keyboard, keep the Windows key pressed and press R on your keyboard). The following window should appear:

  4. Now copy and paste this text:
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Javascripts

    and press Enter’ on your keyboard or click Ok. If Windows does not recognize the folder then try the alternative:

    C:\Program Files\Adobe\Acrobat DC\Acrobat\Javascripts
  5. Copy the SilentPrint.js file you saved to your desktop a few steps ago, to the folder you just opened as shown below:
  6. Don’t forget to delete the SilentPrint.js file from your desktop after you have copied it.
  7. OPTIONAL: If you already had Adobe Acrobat Reader open during this process, please close it and start it again. If you don’t do this, then Adobe Acrobat Reader will not be able to see the new file you copied.

That’s it, you’re done! Please note that during a print job, Adobe Acrobat Reader will stay open on your computer, but the print jobs you have issued will be closed automatically.

Mac users

Putting the SilentPrint.js file on your computer (Mac)

For Mac users this procedure is slightly different, please follow these instructions:

  1. Open Finder and click Go and click Go to Folder

  2. Select and copy this line:
    /Users/USER_NAME/Library/Application Support/Adobe/Acrobat/DC/

    Please note that where it says USER_NAME you need replace this with your own user name. In this example the user name is Support so this is how the complete line looks; /Users/Support/Library/Application Support/Adobe/Acrobat/DC/. Once you have entered the right information, click Go.

  3. On the right-hand side (where the folders and files are shown, right-click and select New Folder, give this folder the name JavaScripts. Please note: don’t close this window, we will need it in the last step.
  4. Now we need to download the file that will enable a smooth printing process. Right-click this link and click “Save Link As…”
  5. When it lets you choose a destination where the file can be saved, please select the desktop.
  6. Once the file has been downloaded, go to your desktop and right-click the SilentPrint.js file and click Copy “SilentPrint.js”

  7. Go back to Finder and open the folder from step 2.
  8. Right-click the ‘JavaScripts’ folder and click ‘Paste Item’.

  9. OPTIONAL: If you already had Adobe Acrobat Reader open during this process, please close it and start it again. If you don’t do this, then Adobe Acrobat Reader will not be able to see the new file you copied.

That’s it, you’re done! Please note that during a print job, Adobe Acrobat Reader will stay open on your computer, but the print jobs you have issued will be closed automatically.

3. Chrome Settings

  1. Open Google Chrome
  2. Click the three dots in the right top corner:

  3. Click Settings.
  4. Type PDF in the search bar.
  5. Click Site settings:

  6. Scroll down and expand Additional content settings:

  7. Click PDF Documents:

  8. Ensure it is set to “Download PDFs”.

    For the next steps we we will ensure that Google Chrome will open up Acrobat Reader as the default PDF viewer. For these steps you are required to log in to Animana.

  9. Now open a client or patient file and try to download a PDF file by clicking on view pdf icon:

  10.  A download will start and will appear at the bottom of the browser. Click the arrow and click Always open with system viewer or alternatively it shows Always open with Adobe Reader:

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  1. Please note that all PDF files will be saved to your downloads folder. This folder needs to be emptied on a regular basis to make sure that there’s enough space on your hard drive.
  2. If you have issues with PDF’s opening in Adobe, check your download folder and check if you see the PDF icon for those documents created by Animana. If not: go to your computer settings > Apps > Default apps > scroll down and click reset to the Microsoft recommended defaults.

Updated on 24 May 2022

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