2023-05-31 Adding products with the correct VAT

12:00 CET, 1st of June 2023
If your clinic has been operating during the time this issue occurred, between 4AM CET and 10.30AM CET on May 31st 2023, we urge you to take action on the following items.

Uninvoiced invoice lines

Where possible we restored VAT to be correctly reflected on these invoice lines.

Action required

  • Check your uninvoiced invoice lines in Financial->Uninvoiced

Should you find invoice lines with 0% VAT you need to amend these to reflect correct VAT

Resolution

  • Open the invoice line
  • Amend VAT
  • Save product

Invoice lines on the pet owners account should now reflect the correct VAT.

Invoices with 0% VAT

Where possible we informed clinics of the invoice numbers impacted.

Action required

  • Check the invoice number sent to you by email

Should you find invoices with an incorrect percentage of 0% VAT, you will need to amend these to reflect correct VAT. The workflow depends on the payment status of the invoices.

Please note you cannot use the credit and duplicate button as this will trigger a duplicate of the invoiced items resulting in the new uninvoiced lines to reflect 0% VAT again.

Outstanding invoices

  • Search for the invoice number
  • Open the invoice
  • Credit the invoice utilising the credit button
  • Raise the invoice again by adding the products to the patient with the correct VAT amount
  • Book credit invoice against the original invoice

The outstanding invoice on the pet owners account should now reflect the correct VAT.

Paid invoices

  • Search for the invoice number
  • Open the invoice
  • Credit the invoice utilising the credit button
  • Raise the invoice again by adding the products to the patient with the correct VAT amount
  • Book credit invoice against the newly create debit invoice

An outstanding amount is left on the pet owners account after you book the credit invoice against the newly created debit invoice, as the amount on the corrected invoice is higher due to the correct VAT % being applied. It’s at the discretion of the clinic owner to decide whether to charge this amount to the pet owner and how to inform them of this outstanding invoice.

Related Artciles

  • How do I perform a credit on an existing invoice?
  • How do I process a payment against an existing credit or pre-payment?

    18:15 CET, 31st of May 2023

    All issues relating to the recent incident have now been resolved but you might need to take action if you raised invoices when the issue occurred between 4AM CET and 10.30AM CET on May 31st 2023. These invoices will need to be corrected manually. We’ll list 2 different solutions depending on the invoice payment.

    Step by Step Process for outstanding invoices

    • Search for the invoice number
    • Open the invoice
    • Credit the invoice utilising the credit button
    • Raise the invoice again by adding the products to the patient with the correct VAT amount
    • Book credit invoice against the original invoice

    The outstanding invoice on the pet owners account should now reflect the correct VAT.

    Step by Step Process for already paid invoices

    • Search for the invoice number
    • Open the invoice
    • Credit the invoice utilising the credit button
    • Raise the invoice again by adding the products to the patient with the correct VAT amount
    • Book credit invoice against the newly create debit invoice

    An outstanding amount is left on the pet owners account after you book the credit invoice against the newly created debit invoice, as the amount on the corrected invoice is higher due to the correct VAT % being applied. It’s at the discretion of the clinic owner to decide whether to charge this amount to the pet owner and how to inform them of this outstanding invoice.

    Additional information regarding the creation of a credit invoice can be found in this Help Hub article.

    Please note you cannot use the credit and duplicate button as this will trigger a duplicate of the invoiced items resulting in the new uninvoiced lines to reflect 0% VAT again.

    After you finish correcting your invoice(s), invoice(s) and tax will be correctly reflected in the VAT overview and for your tax returns.


    17:15 CET, 31st of May 2023

    The issue concerning VAT when adding products to an invoice has been resolved. Please note that products added in the period 4AM CET to 10.30AM CET may still show the wrong VAT and will need to be corrected manually.

    To avoid problems with the VAT remittance, we strongly advise you to check all products invoiced during the aforementioned timeframe.

    For products not yet invoiced, you can adjust the VAT percentage from 0% to the correct percentage by clicking the products and resaving.

    If there are products already invoiced that reflect the incorrect VAT percentage of 0%, you will be proactively notified about a potential solution before the end of this week.


    10:35CET, 31st of May 2023

    The issue concerning VAT when adding products to an invoice has been resolved. Please note that products added in the period 4AM CET to 10.30AM CET may still show the wrong VAT and will need to be corrected manually.

    To avoid problems with the VAT remittance, we strongly advise you to check all products invoiced during the aforementioned timeframe.

    For products not yet invoiced, you can adjust the VAT percentage from 0% to the correct percentage by clicking the products and resaving.

    If there are products already invoiced that reflect the incorrect VAT percentage of 0%, please contact our Customer Support Team for further assistance.

    9:15CET, 31st of May 2023

    We are aware of problems currently affecting Animana. Our teams are looking into it, and updates will be posted here.

    We apologise for this inconvenience.