2025-07-15 Editing batch numbers on uninvoiced products

10:18 CET, 17th July 2025
This issue has been resolved, and the functionality has been reset to its previous state.

12:02 CET, 15th July 2025
We understand that due to a recent change, batch numbers cannot be added after a product has already been entered into the patient file when still uninvoiced.

This can create issues if medication is prescribed during a consultation, an estimate or a client order is created, and the batch number is added at a later stage in the pet owner’s visit.

We plan to modify this functionality to accommodate this behaviour. If you are currently affected by this, please remove the uninvoiced product and then re-add it so that you can select the batch number and expiry date.

For more information about adding products to an invoice, please see our article here: How do I create an invoice?

11:00 CET, 15th July 2025

We are currently investigating a problem that affects editing batch numbers after a product has been added as “uninvoiced”. Updates will be posted here.

We apologise for this inconvenience.