Animana offers many great ways to engage your customers with SMS text messages – whether via an automated reminder using a template or a one-off text message from the patient file. What can I use SMS messages for? Appointment reminders: Reduce no-shows: How to improve patient no-show rates How do…
Amongst many options in Animana to communicate with Pet Owners, you are also able to use Text Messages to inform them. An easy and quick way to communicate. With this article we will focus on how to send a single Text Message to an owner. Before you start Step-by-step instructions…
Animana provides multiple ways of communicating with your clients. Text messages are handy for many reasons but one of the most effective uses is to remind clients of an upcoming appointment or to send vaccination reminders. This article will explain how to create a text message template to enable you…
When you want to build on your customer service or you’re experiencing a lot of no shows for example you can consider sending out appointment reminders. Especially if you are a busy practice and book appointments a long time in advance, clients might forget about the appointment when the time…
The General settings area of IDEXX Animana allows you to configure the basics of your Animana account. Only the administrator of your account can adjust the general settings. The General Settings can be entered through the settings menu in the utilities bar: Tab Invoice Settings > General Settings > General…
All practices are confronted with debtors. In this article, we will explain how to select and remind debtors about overdue payments. Before you start Step-by-step instructions Go to > Financial > Debtors. The default view shows you the full list of debtors on the current day. You can use the filter…
Merge codes are codes used as placeholders for text. In Animana, merge codes are also available, for instance, for client and patient/herd information. When you use such a merge code in a standard text, for example, in an appointment confirmation, Animana fills in the information of the respective client/patient/herd at…
In Animana you can easily send mailings to your clients. The mailing filters allow you to quickly filter client, patient and product data, so you can send a bulk marketing campaign. This is a great way to inform your clients about new developments or promotions such as a discount campaign,…
In Animana you can easily send mailings to your clients. The mailing filters allow you to quickly filter client, patient and product data, so you can send a marketing campaign. This is a great way to inform your clients about new developments or promotions such as a discount campaign, a…
In Animana you can easily send mailings to your clients. The mailing filters allow you to quickly filter client, patient and product data, so you can send a bulk marketing campaign. This is a great way to inform your clients about new developments or promotions such as a discount campaign,…
The reminders section allows you to batch send reminders which have previously been created. For example, you can search for reminders which have been created in the patient file (for a call, flea control, vaccination etc…), you can then selectively send different types of reminders. Note that reminders cannot be…
You will often see one client coming in with multiple patients for their vaccination. Animana allows you to send out one reminder that calls for all patients in one message. Go to Settings > General Settings > Content Designer where you can enter different merge codes within the text to…
An introduction to the world of the built-in Content Designer At Animana we consider client communication an essential part of running a veterinary practice. This means you need a good template management functionality, and it needs to be supported by a powerful editor and that is exactly what Animana provides….
Welcome to the Animana knowledge base The best way to find answers to questions is via the search field above, but for the times when you simply want to browse articles or view content around a theme, this page is for you. Not only can you discover content by topic…