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How do I remove/disable automated product reminders?

Contents

There are multiple ways to remove or disable automated product reminders. This article explains two methods.

Before you start

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You need permission to be able to manage product reminder rules. Permissions can be adjusted by your practice administrator in Settings > General Settings > Role Management.

1. Remove or disable all automated product reminders

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With this method, all automated product reminders will stop sending until you re-enable them. Only use this if all product reminders need to be paused.

  1. Go to Settings > General Settings > Product reminder rules.
  2. Untick the “job enabled” field:
  3. Click Save.

To resume automated product reminders, tick the “job enabled” field again. All product reminders that are not yet due are picked up in the next product reminder run.

2. Remove automated product reminders for specific products

If product reminders need to be disabled for specific products, you can do this at product level.

  1. Go to Extra > Products > Products.
  2. Open the product.
  3. Click to open the Reminder tab.
  4. Click the reminder period:
  5. Set the notification field to a blank selection:
  6. Click Save.

When this product is added to a patient file, no new automated product reminder is created.

Note:
This only disables automated product reminder notifications for this product. A product reminder is still shown in the patient file, but no notifications are sent.

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This does not delete existing reminders in patient files for this product.

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Updated on 16 February 2026
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