Most errors in Animana can be quickly resolved by following the steps below, so please give these a try before contacting support;
- Retry the action. Click your browser’s back button, and try the same action again.
- Try different options (if applicable). Click your browser’s back button, and change the criteria – for example; a narrower date filter or a different client or patient.
- Check the Animana status page. Perhaps you’ve found a problem we’re already working on – click here to open the status page in a new tab.
- Contact support. If you’ve got this far, our apologies; it’s probably time to contact our support team:
Local support time is 1:05pm (Europe/Amsterdam), support is currently closed. If you are experiencing critical problems with Animana outside of support hours (8am to 5pm UK time, Mon-Fri), please submit an out of hours support request.idexx-animana-support-uk@idexx.com
+44 (0)20 3788 7508 | 
+353 (0)15621211 | 
+45 4331 0439 | 
+47 24 05 51 10 | 
+46 085-198 95 66