• 2023-08-02 Herd files do not open

    09:46 CET 3rd August 2023 English: This disruption is solely affecting our Dutch Animana accounts. Updates on this incident page will be provided in the Dutch language. Dutch / Nederlands: Deze storing treft uitsluitend onze Nederlandse Animana accounts. We zullen u in het Nederlands op de hoogte houden van de…

  • 2023-05-31 Adding products with the correct VAT

    12:00 CET, 1st of June 2023 If your clinic has been operating during the time this issue occurred, between 4AM CET and 10.30AM CET on May 31st 2023, we urge you to take action on the following items. Uninvoiced invoice lines Where possible we restored VAT to be correctly reflected…

  • 2023-01-31 Animana incident – sending email

    13:10 CET, 31st, January 2023 We have identified that emails sent from Animana between 19:54h CET (6:54pm UK time) on Monday the 30th of January, and 9:34am (8:34am UK time) on Tuesday the 31st of January, may not have been sent. To ensure your email messaging sent during this timeframe…

  • 2023-01-03 Animana incident – Diary

    10:25CET, 3rd of January 2023 If you are experiencing problems with the agenda, such as only partial display, please clear your browser cache, and reload Animana. These articles will provide help clearing your browser cache. Google Chrome Browser Firefox Browser 09:25CET, 3rd of January 2023 We are aware of problems…