How do I correct a bank payment?

Depending on whether or not you allow it, clients can pay their invoices via a bank transfer. Sometimes, you may accidentally have recorded the wrong details for a bank payment. This article will explain how to correct a bank payment.

Before you start

You need permission to be able to edit bank payments. Permissions can be adjusted by practice administrators in General Settings > Role Management.

Step-by-step instructions

A) Correcting the date of a bank payment

  1. Go to > Financial > Balance Cash/Bank.
  2. In the bankbooks section, click on one of the grouped options for the bank.

  3. Depending on the option you chose in step 2, click on the specific statement/day/month you need to correct a payment for.

  4. You will see a list of payments.

  5. Click on the payment which needs to be corrected.
    In this example, we will correct the date of the payment for invoice S-2018-0050 of client Aidan Holloway from August 13th to August 27th.
  6. Click on the date field or on the calendar icon to select the correct date.

  7. Click Save.

You will now return to the list of transactions and will see that the correct date of payment is now recorded against invoice S-2018-0050.

B) Correcting the amount of a bank payment

  1. Go to > Financial > Balance Cash/Bank.
  2. In the bankbooks section, click on one of the grouped options for the bank.

  3. Depending on the option you chose in step 2, click on the specific statement/day/month you need to correct a payment for.

  4. You will see a list of payments.
  5. Click on the payment which needs to be corrected.
    In this example, we will correct the amount of the payment for invoice S-2018-0045 of client Ellis Todd from £120 to £60 as she transferred only half of the invoice amount.
  6. Click in the field “amount” and record the correct amount paid.
    Make sure that you do not check the box “Book difference”. That way, the remainder of the invoice amount will be left as an open amount on this client’s record. If you do check the box “Book difference” the invoice will be recorded as fully paid and not leave a credit. This is not what you want in this case!
  7. Click Save.

You will return to the list of transactions and will see that the correct payment amount is now recorded against invoice S-2018-0045.

C) Deleting the bank payment

  1. Go to > Financial > Balance Cash/Bank.
  2. In the bankbooks section, click on one of the grouped options for the bank.

  3. Depending on the option you chose in step 2, click on the specific statement/day/month you need to correct a payment for.

  4. You will see a list of payments.
  5. Click on the trash icon to delete it.

  6. When asked to confirm, click OK.

You will return to the list of transactions and will see that the deleted payment is no longer on the list.

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