10:19 CET, 5th of November 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident. 10:12 CET, 5th of November 2024 We have identified an issue causing an error when editing uninvoiced items. In such case, if you need to edit…
10:20 CET, 31st of October 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 09:47 CET, 31st of October 2024 We are aware of…
11:58 CET, 24th of September 2024 This notice is only applicable to Dutch and certain German users. De oplossing is beschikbaar We hebben vannacht voor alle gebruikers met succes een oplossing geïmplementeerd voor het koppelen van betalingen. Betalingen die eerder via een MT940-bestand zijn gekoppeld, worden nu correct weergegeven als…
17:20 CET , 14th of August 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 17:58 CET, 14th of August 2024 Several users have informed…
17:05 CET, 16th of May 2024 We have successfully tested a solution that will be deployed during the nightly restart. As of tomorrow morning, all functionalities should work as expected again. 10:40 CET, 16th of May 2024 We are working on a fix for this issue, meanwhile, please note the…
11:38 CET, 18th of April 2024 All issues have been resolved and performance of all pages is back to normal. 12:38 CET, 5th of April 2024 We are aware of problems currently affecting the performance of Animana in version 7.12, causing slowness in several areas. Our teams are currently looking…
13:33 CET , 14th of March 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 13:20 CET, 14th of March 2024 We are aware of login…
16:32 CET, 22nd January 2024 Some Animana users have informed us that they are currently unable to send appointment reminders from the Animana agenda – this issue appears to be affecting a limited group of users. We are currently investigating the cause and working on a solution. The current alternative…
10:19 CET, 28th of September 2023 We’re pleased to announce all issues relating to client portal and API have been resolved at 09:57 CET. The API service is restored. No action is required on your part. We apologise for any inconvenience caused. 09:44CET, 28th of September 2023 We are aware…
09.32 CET, 14th September 2023 As of last night, we have released a new patch addressing the issues. We have thoroughly tested the functionality related to credit and copy, and we are confident that the problems are now resolved. We sincerely apologise for any inconvenience this may have caused and…
10.41 CET, 12th September We’re pleased to announce all issues with adding products through a combi protocol have been resolved. We apologise for any inconvenience caused. 10.04 CET, 12th September 2023 Please be advised that we have identified a possible Incident with the utilization of functionality combi protocol. The…
14.52 CET, 12th September 2023 We are pleased to announce that all issues with access to patient files have been resolved. As of today (12th September), patient files are accessible again in all scenario’s. 10.32 CET, 6th September 2023 We are pleased to announce that the issue with an…
12:45 CET, 24th August 2023 We have received clarification regarding the “opt-out” messages your customers may have received. For a short period of time, an error caused an “opt-out” message to be appended to some outgoing SMS text messages. Our text messaging partner has confirmed that customers will continue to…
09:46 CET 3rd August 2023 English: This disruption is solely affecting our Dutch Animana accounts. Updates on this incident page will be provided in the Dutch language. Dutch / Nederlands: Deze storing treft uitsluitend onze Nederlandse Animana accounts. We zullen u in het Nederlands op de hoogte houden van de…
12:00 CET, 1st of June 2023 If your clinic has been operating during the time this issue occurred, between 4AM CET and 10.30AM CET on May 31st 2023, we urge you to take action on the following items. Uninvoiced invoice lines Where possible we restored VAT to be correctly reflected…
13:10 CET, 31st, January 2023 We have identified that emails sent from Animana between 19:54h CET (6:54pm UK time) on Monday the 30th of January, and 9:34am (8:34am UK time) on Tuesday the 31st of January, may not have been sent. To ensure your email messaging sent during this timeframe…
10:25CET, 3rd of January 2023 If you are experiencing problems with the agenda, such as only partial display, please clear your browser cache, and reload Animana. These articles will provide help clearing your browser cache. Google Chrome Browser Firefox Browser 09:25CET, 3rd of January 2023 We are aware of problems…