How do I correct a payment set against the wrong invoice?
Sometimes a payment is accidentally linked to the wrong invoice. This article tells you how to correct a direct payment...
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How do I process a payment against an existing credit or pre-payment?
The purpose of this article is to describe how to process a payment on an invoice using an existing credit... -
In focus: Processing a payment
On this page, you’ll find all our help resources regarding how to take payments in Animana. Instructional videos These videos... -
General settings – general settings
The General settings area of IDEXX Animana allows you to configure the basics of your Animana account. Only the administrator... -
How do I perform a credit on an existing invoice?
Every practice has to deal with clients returning a product for a refund and invoice mistakes which need invoice corrections. ... -
How do I add a health plan to a patient?
A Pet Health Plan (PHP) is similar to a subscription that you have at the gym. With a Pet Health... -
How do I set up monthly accounts?
Clients that usually do not pay each visit but receive an invoice once a month (or any other set period)... -
How do I clear bad debtors onto ledgers?
Some practices are confronted with bad debtors every once in a while. There are two methods to clear bad debtors.... -
Which settings are required for invoicing a pet health plan?
When you’ve created a Pet Health Plan (PHP) and have assigned it to a patient, the costs of the plan... -
How do I prevent a new tab in my browser to be opened when printing an invoice or letter?
If you print something from Animana, Animana creates a PDF for the requested printout. When the browser settings are incorrect,...