How do I correct a payment set against the wrong invoice? Sometimes a payment is accidentally linked to the wrong invoice. This article tells you how to correct a direct payment...
How do I process a payment against an existing credit or pre-payment? The purpose of this article is to describe how to process a payment on an invoice using an existing credit...
In focus: Processing a payment On this page, you’ll find all our help resources regarding how to take payments in Animana. Instructional videos These videos...
How do I perform a credit on an existing invoice? Every practice has to deal with clients returning a product for a refund and invoice mistakes which need invoice corrections. ...
General settings – general settings The General settings area of IDEXX Animana allows you to configure the basics of your Animana account. Only the administrator...
How do I add a health plan to a patient? A Pet Health Plan (PHP) is similar to a subscription that you have at the gym. With a Pet Health...
How do I set up monthly accounts? Clients that usually do not pay each visit but receive an invoice once a month (or any other set period)...
How do I process a pre-payment? This article describes how to create a pre-payment or credit value in a customer’s account. This is typically needed when...
How do I clear bad debtors onto ledgers? Some practices are confronted with bad debtors every once in a while. There are two methods to clear bad debtors....
How do I process payments on existing invoices? Sometimes a client pays their invoice at a later moment in time than when it was created. In that case,...