1. Login to Animana using your current username and password.
2. Go to > User Settings > Change Password.
3. Enter your current password in the field “Current password”.
4. Enter your new password in the field “New password”
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   Passwords must be at least ten (10) characters long, contain at least one (1) capital case letter (A-Z), contain a least one (1) special character (!@#$%^&*()_+|~-\`{}[]:”;'<>/) and contain at least one (1) digit (0-9).
   
5. Enter your new password again in the field “Reenter password”.
6. Click Save.

If you know your username, but have forgotten your password, please try the following steps:

1. Contact your Animana practice administrator. Ask them to create a new password for you. This can be done via > General settings > User management > Click the pencil behind a username to edit the password for that user.
2. Once you have received your new password from your practice administrator you can login using your user name and this new password. See the related articles.

Note: If you are a practice administrator and have lost your password, please contact Animana Customer Support by sending an email from the email address we have registered on our records (to validate your identity).

If you know your password, but have forgotten your username, please try the following steps:

1. Contact your Animana practice administrator. Ask them to check your username. This can be done via > General settings > User management. Usernames are mentioned in the first column.
2. Once you have received your username from your practice administrator you can login again using your username and password. See the related articles.

Note: If you are a practice administrator and have lost your username, please contact Animana Customer Support by sending an email from the email address we have registered on our records (to validate your identity).

If you are sure that you are using the correct username and password, but you’re still having problems logging in, please try the following steps:

1. See if anyone else at your practice can login. This allows you to rule out whether the problem lies with your account only or all Animana accounts in your practice.
2. If other users at your practice are able to login successfully then please contact your practice administrator and ask them to double-check your username and to reset your password. They will find this option in > General Settings > User Management. Click the pencil behind a username to edit the password.
3. It is possible that you are logging in from an IP address that has not been approved by your administrator. Please contact your practice administrator and ask them to double-check this. They can check this in > General Settings > User Management. There is a green checkmark to indicate if the option ‘Check on IP’ is activated. See the related articles for more information.
4. If others cannot login, it’s possible that Animana is having some technical problems. Check the Animana status page.

1. Go to the MyIDEXX log in screen (my.idexx.com).
2. Enter the authentication email address linked to your MyIDEXX account and click Continue.
3. Enter your password and click Sign in.
4. In your MyIDEXX profile click Edit profile.
5. Click Reset password behind your password.
6. You will see a notification asking you to check your email for instructions.
7. Open the email “MyIDEXX account password reset” and click Reset password.
8. Enter and re-enter a new password.
9. Click Create password.
10. You will see a confirmation that your password has been changed. Click Back to MyIDEXX.

You can now login using your new password.

1. Go to the MyIDEXX log in screen (my.idexx.com).
2. Enter the authentication email address linked to your MyIDEXX account and click Continue. 
3. Click Forgot your password? below the password field.
4. Input the authentication email address associated with your MyIDEXX account.
5. Click Continue.
6. You will see a message instructing you to check your email. If you do not receive the password reset email, you can also select ‘resend’.
7. Navigate to the MyIDEXX password reset email and click Reset password.
8. Create and re-enter your new password to update it.
9. Click Create password.

You can now sign into MyIDEXX using your new password.

Your MyIDEXX username is your authentication email address. If you know your password but have forgotten your authentication e-mail address, take the following steps:

1. Contact your Animana practice administrator. Ask them to check your authentication email address. This can be done in Animana via > General settings > User management. Authentication email addresses are mentioned in the last column.
2. Once you have received your authentication email address from your practice administrator you can login again using your username and password. See the related articles.

Note: If you are a practice administrator and have lost your authentication email address, please contact Animana Customer Support by sending an email from the email address we have registered on our records (to validate your identity).

Your MyIDEXX username is your authentication email address. If you want to change this, follow these steps:

1. First change your authentication email address in Animana:
   1. In Animana go to > User settings > User Data > field “authentication email”.
   2. Add your new authentication email address.
   3. Click Save.
   4. Repeat this for each Animana account you have access to.
2. Then change your authentication email address in MyIDEXX:
   1. Go to MyIDEXX (my.idexx.com) and sign in.
   2. Under “MyIDEXX profile” click Edit profile.
   3. Click the pencil next to your email address.
   4. Enter your new email address in the “new email” field, and also in the “Confirm new email” field.
   5. Click Change email.
   6. You will receive a confirmation email. Follow the link in that email to confirm the change.

If you’re certain your authentication e-mail address and password are correct, but you’re  still having problems signing in, go through the following steps:

1. See if a colleague with a MyIDEXX account is able to login to Animana. This allows you to rule out whether the problem lies with your account only.
2. If other users at your practice are able to login successfully then please contact your Animana practice administrator. Ask them to double-check your authentication email address. They will find this option in > General Settings > User Management.
3. Create a new password. Read how.
4. It is possible that you are logging in from an IP address that has not been approved by your administrator. Please contact your practice administrator and ask them to double-check this. They can check this in > General Settings > User Management. There is a green checkmark to indicate if the option ‘Check on IP’ is activated. See the related articles for more information.
5. If others cannot login, it’s possible that Animana or MyIDEXX is having some technical problems. Check the Animana status page.