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Who are we?

We are professional business partners working together with customers by being available to listen, coach and provide solutions to everyday needs. We are reliable, accurate and kind with a core focus on customer service. Each year, we answer around 32,000 calls, deliver 1,400 hours worth of training, and our knowledge base articles are viewed around 50,000 times. This shows that we are dedicated to making you succeed with IDEXX Animana. Learn more about the support we have to offer by reading the rest of this page. 

Frequently Asked Questions

Search in our knowledge base

Our knowledge base with 250+ articles is available 24/7. Just enter keywords in the search box below to find an answer:

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2. Reach out to our Customer Support team

If the knowledge base did not answer your question, please reach out to our expert Customer Support team via email or phone.

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3. Do you require practice specific advice?

At IDEXX Animana we have a team of dedicated customer success managers available to help your clinic get the most out of the software. Whether you need someone to advise you on stock management, client communications or reporting – we are there to help you. Don’t wait and browse through the NEXXT Level programme to learn more.

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