Can’t log in after the MyIDEXX login change?

From the 6th of July, the old Animana login method is no longer available. All users must now log in with MyIDEXX.

If you cannot log in, this is usually because:

• You have not created a MyIDEXX account yet, or
• Your MyIDEXX email address does not match the authentication email address set against your Animana user.

Please contact your practice administrator and ask them to check that your authentication email address is correct (Settings > General Settings > User Management). You may then need to follow the steps to create or verify your MyIDEXX account.

For more information, see: In focus: MyIDEXX.

If you still cannot log in, please contact Animana Customer Support.