16:00 CET, 21st October 2025 SMS text messages are now working as expected. 10:10 CET, 21st October 2025 SMS text messages may still be affected in all regions except the Netherlands. We hope to have more information on this soon. All other functionality is working as expected. 16:45 CET, 20th…
09:35 CET, 20th of August 2025 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 12:54 CET, 19th of August 2025 A solution for this issue…
2025-08-01 We are aware of an error (404) occurring when entering the breed in VC+. This will be fixed by tomorrow AM. For tests you want to send today, best to select the closest breed. This will allow you to create the request, and you can add the correct breed…
09:10 CET, 17th of July 2025 This original defect has now been resolved, and the controlled drugs report not opening is now working as expected. 14:41 CET, 16th of July 2025 We’ve identified the root cause of the issue affecting the controlled drugs report and have developed a solution. This…
There might be instances where you need to print the patient or herd history. This article will explain how to print the history of a patient/herd. Step-by-step instructions Open a patient or herd file. If you want, you can select a date range at the top of the file to…
10:18 CET, 17th July 2025 This issue has been resolved, and the functionality has been reset to its previous state. 12:02 CET, 15th July 2025 We understand that due to a recent change, batch numbers cannot be added after a product has already been entered into the patient file when…
16:10 CET, 3rd June 2025 This original defect has now been resolved, and the batch auto-select is now working as expected. Our team has investigated this issue and discovered that from May 26 to May 30 at 15:15 CET, if auto-select batches were manually overridden, Animana may have selected an…
14:13 CET , 22nd of January All problems have been resolved. Dutch / Nederlands: Onze actieve monitoring laat zien dat er geen nieuwe meldingen zijn binnengekomen. Alles functioneert zoals verwacht. 11:10 CET, 22nd of January Dutch / Nederlands: Gebruikers die gebruikmaken van de integratie met CCV kregen een korte…
Animana uses an application to automatically upload DICOM images as soon as these images have been made available in a specified folder. This ‘DICOM uploader’ is a program that looks for digital X-rays (dicom files) in a specific location and uploads them to your Animana account so they can be…
10:19 CET, 5th of November 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident. 10:12 CET, 5th of November 2024 We have identified an issue causing an error when editing uninvoiced items. In such case, if you need to edit…
10:20 CET, 31st of October 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 09:47 CET, 31st of October 2024 We are aware of…
Stock can get lost, broken, wasted or expire. These stock losses must be registered to remove them also from the stock in Animana. In this article you will learn how to book off stock losses and how to correct batches. related articles. Before you start Step-by-step instructions How do I create…
11:58 CET, 24th of September 2024 This notice is only applicable to Dutch and certain German users. De oplossing is beschikbaar We hebben vannacht voor alle gebruikers met succes een oplossing geïmplementeerd voor het koppelen van betalingen. Betalingen die eerder via een MT940-bestand zijn gekoppeld, worden nu correct weergegeven als…
17:20 CET , 14th of August 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 17:58 CET, 14th of August 2024 Several users have informed…
17:05 CET, 16th of May 2024 We have successfully tested a solution that will be deployed during the nightly restart. As of tomorrow morning, all functionalities should work as expected again. 10:40 CET, 16th of May 2024 We are working on a fix for this issue, meanwhile, please note the…
Some practices are confronted with bad debtors every once in a while. There are two methods to clear bad debtors. One is to split the invoice amount excluding VAT and the VAT into separate ledgers and the other is to book a credit invoice against the open invoiced amount. When…
The “Balance Cash/Bank” functionality allows you to view, manually add and edit financial transactions in Animana. You can use Balance Cash/Bank to book a transaction if you don’t want that transaction to be visible for everyone (for example a transaction from vault to the bank), if it involves transactions on…
This article describes how to create a pre-payment or credit value in a customer’s account. This is typically needed when you process payments upfront for services and products that will be added to a patient later on. Before you start Step-by-step instructions Open the client file. Click the button Product….
Many patients have a microchip or will receive one in your practice. This article describes how to register a microchip with VetEnvoy directly from the patient file in Animana. Before you start Step-by-step instructions Go to the patient file. In the Patient Data tab, in the “Identification” section, check that…
A client’s data may change occasionally. If you want, Animana can automatically mention changes on a client’s address, bank account number, and/or phone number. Every time you make a change to one of these data fields, Animana will create a note in the client file to mention the changed data….
In Animana you are able to create a Financial Statement which provides a detailed list of invoices and payments for a given period. Read through these instructions to learn how to create a single statement for a single client. Before you start Step-by-step instructions Open any Client File. Click on…
The purpose of this article is to describe how to process a payment on an invoice using an existing credit or pre-payment amount on a client’s account. Before you start Step-by-step instructions After products have been added to the patient file and the invoice has been created – you are…
11:38 CET, 18th of April 2024 All issues have been resolved and performance of all pages is back to normal. 12:38 CET, 5th of April 2024 We are aware of problems currently affecting the performance of Animana in version 7.12, causing slowness in several areas. Our teams are currently looking…
13:33 CET , 14th of March 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 13:20 CET, 14th of March 2024 We are aware of login…
At IDEXX, we take our commitment to protecting your practice and your customers’ privacy and personal data seriously. As part of this commitment, you can find our General Terms and Conditions, our Data Processing Agreement, and its associated schedules on the IDEXX website here. These documents outline the terms for…