17:20 CET , 14th of August 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 17:58 CET, 14th of August 2024 Several users have informed…
17:05 CET, 16th of May 2024 We have successfully tested a solution that will be deployed during the nightly restart. As of tomorrow morning, all functionalities should work as expected again. 10:40 CET, 16th of May 2024 We are working on a fix for this issue, meanwhile, please note the…
Some practices are confronted with bad debtors every once in a while. There are two methods to clear bad debtors. One is to split the invoice amount excluding VAT and the VAT into separate ledgers and the other is to book a credit invoice against the open invoiced amount. When…
The “Balance Cash/Bank” functionality allows you to view, manually add and edit financial transactions in Animana. You can use Balance Cash/Bank to book a transaction if you don’t want that transaction to be visible for everyone (for example a transaction from vault to the bank), if it involves transactions on…
This article describes how to create a pre-payment or credit value in a customer’s account. This is typically needed when you process payments upfront for services and products that will be added to a patient later on. Before you start Step-by-step instructions Open the client file. Click the button Product….
Many patients have a microchip or will receive one in your practice. This article describes how to register a microchip with VetEnvoy directly from the patient file in Animana. Before you start Step-by-step instructions Go to the patient file. In the Patient Data tab, in the “Identification” section, check that…
A client’s data may change occasionally. If you want, Animana can automatically mention changes on a client’s address, bank account number, and/or phone number. Every time you make a change to one of these data fields, Animana will create a note in the client file to mention the changed data….
In Animana you are able to create a Financial Statement which provides a detailed list of invoices and payments for a given period. Read through these instructions to learn how to create a single statement for a single client. Before you start Step-by-step instructions Open any Client File. Click on…
The purpose of this article is to describe how to process a payment on an invoice using an existing credit or pre-payment amount on a client’s account. Before you start Step-by-step instructions After products have been added to the patient file and the invoice has been created – you are…
11:38 CET, 18th of April 2024 All issues have been resolved and performance of all pages is back to normal. 12:38 CET, 5th of April 2024 We are aware of problems currently affecting the performance of Animana in version 7.12, causing slowness in several areas. Our teams are currently looking…
13:33 CET , 14th of March 2024 All problems have been resolved. We would like to apologise again for any inconvenience caused by this incident and assure you that measures have been taken to prevent such problems in the future. 13:20 CET, 14th of March 2024 We are aware of login…
At IDEXX, we take our commitment to protecting your practice and your customers’ privacy and personal data seriously. As part of this commitment, you can find our General Terms and Conditions, our Data Processing Agreement, and its associated schedules on the IDEXX website here. These documents outline the terms for…
16:32 CET, 22nd January 2024 Some Animana users have informed us that they are currently unable to send appointment reminders from the Animana agenda – this issue appears to be affecting a limited group of users. We are currently investigating the cause and working on a solution. The current alternative…
At the end of each calendar year, Animana automatically generates an empty book for the new year. Since it’s empty, you will need to transition everything from your current book year into the next. This article explains what is needed to close your current book year in Animana and how…
10:19 CET, 28th of September 2023 We’re pleased to announce all issues relating to client portal and API have been resolved at 09:57 CET. The API service is restored. No action is required on your part. We apologise for any inconvenience caused. 09:44CET, 28th of September 2023 We are aware…
09.32 CET, 14th September 2023 As of last night, we have released a new patch addressing the issues. We have thoroughly tested the functionality related to credit and copy, and we are confident that the problems are now resolved. We sincerely apologise for any inconvenience this may have caused and…
10.41 CET, 12th September We’re pleased to announce all issues with adding products through a combi protocol have been resolved. We apologise for any inconvenience caused. 10.04 CET, 12th September 2023 Please be advised that we have identified a possible Incident with the utilization of functionality combi protocol. The…
14.52 CET, 12th September 2023 We are pleased to announce that all issues with access to patient files have been resolved. As of today (12th September), patient files are accessible again in all scenario’s. 10.32 CET, 6th September 2023 We are pleased to announce that the issue with an…
The Royal College of Veterinary Surgeons (RCVS) maintains a comprehensive set of advice and guidelines for veterinary practices in the United Kingdom. This page covers how Animana can help your practice comply with these guidelines. The RCVS Guidelines The RCVS guidance on ‘under care’ and prescribing prescription-only veterinary medicines (POM-Vs)…
With custom protocols, you can simplify repetitive tasks by using a customised template. This comes in handy if you want to have a uniform treatment plan within your practice. Moreover, it will save you a lot of time. Within Animana you are able to create your own custom protocols or you…
With custom protocols, you can simplify repetitive tasks by using a customised template. This comes in handy if you want to have a uniform treatment plan within your practice. Moreover, it will save you a lot of time. This article will explain how to copy a (custom) protocol. This is…
IDEXX Animana is integrated with IDEXX VetConnect PLUS so that you can order tests from the IDEXX Reference laboratory and IDEXX VetLab Station directly from the patient file and access the results from the patient file. This article will explain how VetConnect PLUS can be linked to your Animana account….
Animana supports the ordering of laboratory tests via IDEXX Reference Labs and VetConnect PLUS. After reading this article you will be able to place an order to an IDEXX Reference Lab from the patient file and you will understand how you can see results. Before you start Step-by-step instructions Open…
Combi protocols can be used to reduce administrative tasks for particular procedures within your practice by combining the power of (custom) protocols and combi products in Animana. This article will explain how to apply an existing combi protocol to a patient file. Before you start Step-by-step instructions Open a patient…
12:45 CET, 24th August 2023 We have received clarification regarding the “opt-out” messages your customers may have received. For a short period of time, an error caused an “opt-out” message to be appended to some outgoing SMS text messages. Our text messaging partner has confirmed that customers will continue to…