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Pet Insurance

  • How do I create an eClaim?

    Animana supports electronic insurance eClaims via the VetEnvoy service. More information about available insurers can be found on this page....
  • How do I create a manual insurance claim?

    A manual insurance claim (Patient File> Insurance Claim) can be created when you are working with insurance companies that are...
  • How do I allocate insurance payments?

    After a claim has been sent to an insurance company you may receive full or partial payment from the insurance...
  • Insured Patients and admin fees

    Select whether Insured Patients are charged admin fees by Invoice Type When working with insured patients, you can now define...
  • How do I view all Pet Insurance claims?

    In the centralised claim screen you will see all claims that have been saved or sent. Go to Extra >...
  • How do I update the status of an invoice that was only partially covered by the insurance?

    When you have received a partial payment from the insurance company after sending a claim, you first process that partial...
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