Single sign-on (SSO) allows you to access multiple IDEXX services effortlessly with just one login. Centralising authentication via MyIDEXX reduces the need for multiple passwords, lowering the risk of weak or reused credentials; it also saves time by granting access to other IDEXX systems, such as VetConnect PLUS, without needing to re-login, thereby reducing frustration and boosting productivity. SSO not only improves convenience but also strengthens the overall security of your practice.

Part of our responsibility as a software provider is keeping our platform up to date with industry standards. Implementing an email-based login is part of this effort. The email-based login method offers several improvements, including:

• Self-serve password recovery
• Improved location selection and user switching
• Single sign-on (SSO) for seamless access to other IDEXX systems
• Improved security
• Federated identity management

In early 2025, we will refresh the login screen, allowing you to either log in with your current Animana credentials or get started with email-based login. Initially, this new email-based login method will be optional but will become mandatory later in 2025.

We will enable this email-based login for all Animana accounts automatically.
Once enabled, you can create an email-based MyIDEXX login account and start logging in using that MyIDEXX account going forward. You can find instructions on how to create a MyIDEXX account here:

• Article: How do I create a MyIDEXX account?
• Video: Switching to MyIDEXX – A Quick Guide

You can find instructions on how to create a MyIDEXX account here:

• Article: How do I create a MyIDEXX account?
• Video: Switching to MyIDEXX – A Quick Guide

MyIDEXX requires each user to have a unique email address that is not shared with anyone else. We encourage you to use your individual practice email address if you have one. You may use personal email addresses such as Gmail or Hotmail if you do not have a practice email; however, we recommend that you speak to your practice manager before doing so.

If you don’t have a practice email address nor a personal email address, we recommend setting up a personal email account using Gmail or Hotmail.

1. Change your authentication email address in Animana:
   1. In Animana go to  > User settings > User Data > field “authentication email”.
   2. Add your new authentication email address.
   3. Click Save.
2. Change your authentication email address in MyIDEXX:
   1. Go to MyIDEXX (my.idexx.com) and login.
   2. Under “MyIDEXX profile” click Edit profile.
   3. Click the pencil next to your email address.
   4. Enter your new email address in the “new email” field, and also in the “Confirm new email” field.
   5. Click Change email.
   6. You will receive a confirmation email. Follow the link in that email to confirm the change.

For security reasons, MyIDEXX won’t indicate if an email address is already in use. This is to prevent misuse of your email address and MyIDEXX account through cyber criminals trying to gain access.

A MyIDEXX account is currently used for placing orders or reviewing IDEXX reference laboratory results in VetConnect PLUS. If these applications sound unfamiliar to you, you probably don’t have a MyIDEXX account.

If you think you have an account, but don’t remember the password, please follow the instructions below to reset your password.

This method can also be used when you are unsure if you have an account. When you don’t receive the email to reset your password, you don’t have an account.

When setting up your MyIDEXX account you have the option to add your practice’s IDEXX account number. This is not mandatory but setting this up allows you to benefit from the other IDEXX platform functionalities in MyIDEXX, such as the IDEXX learning center and VetConnect PLUS.

Your IDEXX account number is the same number that you use to place orders with IDEXX and can be found on your IDEXX disposable order forms, test order forms and invoices.

1. Go to the MyIDEXX login screen (my.idexx.com)
2. Enter the authentication email address associated with your MyIDEXX account and click Continue.
3. Click Forgot your password? below the password field.
4. Input the authentication email address associated with your MyIDEXX account.
5. Click Continue.
6. You will see a message instructing you to check your email. If you do not receive the password reset email, you can also select ‘resend’.
7. Navigate to the MyIDEXX password reset email and click Reset password.
8. Create and re-enter your new password to update it.
9. Click Create password

You can now sign into MyIDEXX using your new password.

If your accountant already has an Animana user account, they will need to follow the instructions on how to create a MyIDEXX account:

• Article: How do I create a MyIDEXX account?
• Video: Switching to MyIDEXX – A Quick Guide

If your accountant is new to Animana, your Animana administrator will need to create an Animana user account first, including the accountant’s authentication email address. After that, the accountant will then need to create a MyIDEXX account using that same authentication email address.

Yes. You will need to log into Animana with administrator permissions and add the authentication email addresses for each user in > General Settings > User Management.

Please refer to this article: How do I edit a user?

No, the MyIDEXX login is email-based and designed around the latest security standards. A MyIDEXX account needs to be linked to individual users based on the authentication email address setup in their Animana user data. This allows you to have full control over who has access to your account. Animana administrators can review what email addresses are being used by staff in > General Settings > User Management.

Please refer to this article: How do I edit a user?

The functionality to disable a user is unchanged. Simply switch the radio button of the user for “active” to “no” in > General Settings > User Management and the user will no longer be able to log onto Animana.

With this change we’ve simplified the user switch for users that have access to multiple user profiles. First, you need to set up the same authentication email address for all your user profiles. For more information, please refer to this article: How do I edit a user?

Then, create a single MyIDEXX account with your authentication email address. For more information, please refer to this article: How do I create a MyIDEXX account?

Finally, when you log into Animana using the MyIDEXX method, you will see a user selection page where you can select which of your profiles you wish to use. To change profiles, click on your name on the top right.

With the introduction of email-based login we’ve simplified the account switch process for users that have access to multiple Animana practice accounts. When your authentication email address is setup in all your user profiles and you log on using MyIDEXX, simply select the account you want to log into on the account selection page or click on the account name next to your location in the top right, and select your preferred Animana practice account to switch to.

Yes, you can. The functionality to switch locations hasn’t been impacted by this change.

Did you know you can setup a default location that automatically logs you in to your preferred or most used location? Please refer to this article for more information: How do I edit a user?

Yes, you can. The functionality to switch users hasn’t been impacted by this change.

When you have access to multiple profiles in your Animana account and the same authentication email address has been saved against these profiles, simply click on your user name and select your preferred profile to switch.

Do you want to change to a different user? Use the logout button in the top right to log out and return to the login page or press Ctrl+Alt+L (Windows) or Ctrl+Option+L (Mac) to log out of Animana. The other user can now log in using their (MyIDEXX) account credentials.

No, this change will not impact your CalDAV connection.

In an earlier release, there have been updates to the CalDAV setup. If you experience issues with synchronising your calendar with your iPhone, please refer to this article to check your setup: How do I synchronise my appointments with my iPhone?

No, this is no longer possible. Your login will be session-based, so all Animana tabs open in the same browser will share the same credentials. If you want to switch to a different user, you need to log out. You can use the logout button in the top right to log out and return to the login page or press Ctrl+Alt+L (Windows) or Ctrl+Option+L (Mac) to log out of Animana. The other user can then log in using their (MyIDEXX) account credentials.

During a transitional phase, the optional MyIDEXX login method will be shown alongside the existing login method, which will be phased out later in 2025.

With the existing login method you will not be able to benefit from the new functionality introduced with this change:

• Self-serve password recovery
• Improved location selection and user switching
• Single sign-on (SSO) for seamless access to other IDEXX systems
• Improved security
• Federated identity management

During the course of 2025 we will inform you when the current login will be permanently replaced by the new method and the existing login can no longer be utilised.