How do I update the status of an invoice that was only partially covered by the insurance?
When you have received a partial payment from the insurance company after sending a claim, you first process that partial...
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How do I create an eClaim?
Animana supports electronic insurance eClaims via the VetEnvoy service/Petios. More information about available insurers can be found on this page.... -
How do I create a manual insurance claim?
A manual insurance claim (Patient File > Insurance Claim) can be created when you are working with insurance companies that... -
How do I create a new patient?
When new clients are added to the system, their pet(s) also need to be added. This article will explain how... -
How do I edit patient data?
Sometimes you have entered a patient in the system and need to add more patient data information at a later... -
How do I view my pet insurance claims?
If you use insurance claims in your practice, it is important to be able to see the claims that have... -
How do I book a preliminary payment on a suspense account?
Sometimes, you don’t have all the necessary information to book a payment immediately. In some cases, a suspense account is... -
How do I book a payment directly onto a ledger?
The “Balance Cash/Bank” functionality allows you to view, manually add and edit financial transactions in Animana. You can use Balance... -
In focus: Processing a payment
On this page, you’ll find all our help resources regarding how to take payments in Animana. Instructional videos These videos... -
How do I view and edit patients?
This article will explain how you can edit patient data. Step-by-step instructions Search for the patient. This can be done...