To sell products, you must first add them to your product database in Animana. This can be done in two different ways. Either you fill in all the product information yourself, or you use the link with a supplier to import most of the information and then add the information…
The Zoetis Diagnostics integration allows you to send in-house diagnostic requests directly from Animana to your Zoetis analysis device. This article explains how to submit such an in-house diagnostic request for Zoetis from Animana. Before you start Step-by-step instructions Open the patient file. Click on Diagnostics. You will find this…
The Zoetis Diagnostics integration allows you to send in-house diagnostic requests directly from Animana to your Zoetis analyzer. This article explains how to activate the Zoetis Diagnostics integration and configure the necessary settings to enable request submission from Animana to your Zoetis analyzer. Before you start Step-by-step instructions Go to…
This article will explain how to get access to your Animana account when you have forgotten your Animana/MyIDEXX credentials or want to change them. Animana MyIDEXX Related articles In focus: MyIDEXX How do I login to Animana? How do I edit a user? How do I make sure a…
Animana offers a method to communicate with your colleagues online. This can be used to have conversations between one or multiple Animana users at the same time. This article will explain how to send an internal message to a colleague. Step-by-step instructions Click at the top-right in Animana. This will…
In 2025 you can login to Animana via the MyIDEXX platform. This platform allows you access to multiple applications using just one set of credentials. Besides Animana you would for instance also be able to access VetConnect PLUS, IDEXX Online Orders and the IDEXX learning center. You do need a…
IDEXX Animana offers an integration with IDEXX SmartFlow. This article will explain how you can set up the integration. Before you start Step-by-step instructions Go to > General Settings > SmartFlow. At the top, select your practice location in the drop-down by “location name”. In the field next to it,…
As soon as a connection has been established between Animana and SmartFlow, you can send patient data from Animana to SmartFlow. This article explains how you can send this information. Before you start Step-by-step instructions Open a patient file. At the top, click the white and green button SmartFlow. You…
Animana allows you to create multiple locations. This is very useful when your practice has multiple branches or when you are using company cars to do farm calls. By default your account will have at least one location. By creating multiple locations, you can register the stock, diary and turnover…
It is possible to synchronise Animana appointments with your iPhone. This article will explain how to set this up. Step-by-step instructions In Animana, go to > User Settings. On the left, click on User Data. Select the column that needs to be synchronised to your iPhone from the drop-down menu behind …
When new clients are added to the system, their pet(s) also need to be added. This article will explain how you can add a new patient to the system. Before you start Step-by-step instructions Search for the client and then click the tab Animals. Click the button New Patient. You will…
Sometimes, you want to deactivate a client record. For instance, a client might move away or all of their pets might have passed away. This article explains how to make a client record inactive in Animana. Step-by-step instructions Go to the client record. Click on the tab Animals. If there…
Searching for clients and patients is one of the key functionalities you should master. While the search functionality also allows you to search for vets and suppliers, this article only focuses on finding the right client in Animana. Step-by-step instructions Enter the client name in the search field in the…
Searching for clients and patients is one of the key functionalities you should master. While the search functionality also allows you to search for vets and suppliers, this article only focus on finding the right patient in Animana. Step-by-step instructions Enter the patient name in the search field in the…
If you have a link between your IDEXX VetLab Station (IVLS) and Animana, as soon as the IVLS result is known, it is forwarded directly to your Animana account and linked to the correct patient file. This article explains how to view those test results. Before you start Step-by-step instructions…
The dental protocol in Animana allows you to create a patient’s dental record. You can map all the patient’s teeth, and add a diagnosis, treatment and gum assessment per tooth. This article explains how to use the dental protocol. Step-by-step instructions Open the patient file. At the top, select Dental…
Animana offers a method to communicate with your colleagues online. This can be used to have conversations between one or multiple Animana users at the same time. This article will explain how to reply to a message. Step-by-step instructions Click at the top-right corner of Animana. You will see your…
Through the Veterinary Content Cloud, Animana allows veterinary partners to make informative content digitally available for practices to communicate with pet owners. Content can be added as templates using the Content Designer. This article provides instructions on how to add this content to your Animana account. Before you start Step-by-step…
Sometimes, you don’t have all the necessary information to book a payment immediately. In some cases, a suspense account is an answer. A suspense account is a general ledger account in which amounts are temporarily recorded while you wait until you have enough information to move forward. Eventually, you allocate…
Depending on whether or not you allow it, clients can pay their invoices via a bank transfer. The moment the transaction is complete and the amount has been added to your bank account, you can process it in Animana manually. This article explains how to manually process bank payments in…
When you have received a partial payment from the insurance company after sending a claim, you first process that partial payment in the system. If you have not done that yet, read How do I allocate insurance payments? first. Once you’ve processed the partial insurance payment you will need to…
Sometimes you have entered a patient in the system and need to add more patient data information at a later time. This article will explain how you can edit patient data. Step-by-step instructions Search for the patient and click on their name. Open the Patient Data tab on the top…
Sometimes, a contact gets entered that was already in the system, or two owners are registered separately and want to be merged together. This article will explain how to merge two client files into one. Should there be any patients linked to either client file, they will be copied and…
Communicating with your clients is an important activity that you do all day, every day. One of the great functionalities within Animana is that you can send emails to clients directly from Animana. This article will explain how you can do that. Before you start Step-by-step instructions Go to the…
When dealing with regular visitors their client file will build quickly and it can be difficult to find particular information. That’s why Animana enables you to filter the client file for specific activities such as invoices or notes. Step-by-step instructions Open a client file. Click Unselect All at the top…