16:32 CET, 22nd January 2024 Some Animana users have informed us that they are currently unable to send appointment reminders from the Animana agenda – this issue appears to be affecting a limited group of users. We are currently investigating the cause and working on a solution. The current alternative…
At the end of each calendar year, Animana automatically generates an empty book for the new year. Since it’s empty, you will need to transition everything from your current book year into the next. This article explains what is needed to close your current book year in Animana and how…
10:19 CET, 28th of September 2023 We’re pleased to announce all issues relating to client portal and API have been resolved at 09:57 CET. The API service is restored. No action is required on your part. We apologise for any inconvenience caused. 09:44CET, 28th of September 2023 We are aware…
09.32 CET, 14th September 2023 As of last night, we have released a new patch addressing the issues. We have thoroughly tested the functionality related to credit and copy, and we are confident that the problems are now resolved. We sincerely apologise for any inconvenience this may have caused and…
10.41 CET, 12th September We’re pleased to announce all issues with adding products through a combi protocol have been resolved. We apologise for any inconvenience caused. 10.04 CET, 12th September 2023 Please be advised that we have identified a possible Incident with the utilization of functionality combi protocol. The…
14.52 CET, 12th September 2023 We are pleased to announce that all issues with access to patient files have been resolved. As of today (12th September), patient files are accessible again in all scenario’s. 10.32 CET, 6th September 2023 We are pleased to announce that the issue with an…
The Royal College of Veterinary Surgeons (RCVS) maintains a comprehensive set of advice and guidelines for veterinary practices in the United Kingdom. This page covers how Animana can help your practice comply with these guidelines. The RCVS Guidelines The RCVS guidance on ‘under care’ and prescribing prescription-only veterinary medicines (POM-Vs)…
With custom protocols, you can simplify repetitive tasks by using a customised template. This comes in handy if you want to have a uniform treatment plan within your practice. Moreover, it will save you a lot of time. Within Animana you are able to create your own custom protocols or you…
With custom protocols, you can simplify repetitive tasks by using a customised template. This comes in handy if you want to have a uniform treatment plan within your practice. Moreover, it will save you a lot of time. This article will explain how to copy a (custom) protocol. This is…
IDEXX Animana is integrated with IDEXX VetConnect PLUS so that you can order tests from the IDEXX Reference laboratory and IDEXX VetLab Station directly from the patient file and access the results from the patient file. This article will explain how VetConnect PLUS can be linked to your Animana account….
Animana supports the ordering of laboratory tests via IDEXX Reference Labs and VetConnect PLUS. After reading this article you will be able to place an order to an IDEXX Reference Lab from the patient file and you will understand how you can see results. Before you start Step-by-step instructions Open…
Combi protocols can be used to reduce administrative tasks for particular procedures within your practice by combining the power of (custom) protocols and combi products in Animana. This article will explain how to apply an existing combi protocol to a patient file. Before you start Step-by-step instructions Open a patient…
12:45 CET, 24th August 2023 We have received clarification regarding the “opt-out” messages your customers may have received. For a short period of time, an error caused an “opt-out” message to be appended to some outgoing SMS text messages. Our text messaging partner has confirmed that customers will continue to…
09:46 CET 3rd August 2023 English: This disruption is solely affecting our Dutch Animana accounts. Updates on this incident page will be provided in the Dutch language. Dutch / Nederlands: Deze storing treft uitsluitend onze Nederlandse Animana accounts. We zullen u in het Nederlands op de hoogte houden van de…
Using (custom) protocols adds tremendous value when standardising processes in your practice. If these protocols are frequently used, it’s likely there will be a time when you’d like to search for protocols that have been added to patient or client files. This article will explain how to search for those…
The stock activity report will provide you information regarding your stock changes. This article will explain how to generate the report. Before you start Step by step instructions Go to > Reports. In the menu on the left, click Stock Activity Report. Select the date range you want to report…
12:00 CET, 1st of June 2023 If your clinic has been operating during the time this issue occurred, between 4AM CET and 10.30AM CET on May 31st 2023, we urge you to take action on the following items. Uninvoiced invoice lines Where possible we restored VAT to be correctly reflected…
Once you have set up and provided your clients with Pet Health Plans (PHP), Animana will keep track of their status. The reporting section of Animana can generate a report that will provide insights on every active and scheduled PHP, if it is a recurring plan and if not why…
13:10 CET, 31st, January 2023 We have identified that emails sent from Animana between 19:54h CET (6:54pm UK time) on Monday the 30th of January, and 9:34am (8:34am UK time) on Tuesday the 31st of January, may not have been sent. To ensure your email messaging sent during this timeframe…
Creating a current or historical cost price report can help you understand how much you have spent on products with your wholesaler and helps you to determine how much you have sold in a given period. This article will explain how to generate financial reports for current and historical prices. Definitions Before…
DICOM stands for Digital Imaging and Communication in Medicine. DICOM images are used to create digital x-rays. They can be linked to the patient file in Animana. There might be instances where you want to share the DICOM images with a colleague such as a referring vet or a radiologist….
10:25CET, 3rd of January 2023 If you are experiencing problems with the agenda, such as only partial display, please clear your browser cache, and reload Animana. These articles will provide help clearing your browser cache. Google Chrome Browser Firefox Browser 09:25CET, 3rd of January 2023 We are aware of problems…
When you do bookkeeping in Animana, you will have to process all your incoming and outgoing transactions in Animana. This means that all transactions have to be linked to an invoice or receipt in Animana. A purchase invoice is an invoice you receive from your supplier that you pay. This…
If you work with horses that are meant for human consumption, we display an icon that indicates a distinct difference between horses purposed for recreational use and horses that are ready for human consumption, or slaughter horses as we are calling them. This article will explain how you can add…
If you work with horses that are meant for human consumption, we display an icon that indicates a distinct difference between horses purposed for recreational use and horses that are ready for human consumption, or slaughter horses as we are calling them. This article will explain how you can add…