Once you have set up and provided your clients with Pet Health Plans (PHP), Animana will keep track of their status. The reporting section of Animana can generate a report that will provide insights on every active and scheduled PHP, if it is a recurring plan and if not why…
13:10 CET, 31st, January 2023 We have identified that emails sent from Animana between 19:54h CET (6:54pm UK time) on Monday the 30th of January, and 9:34am (8:34am UK time) on Tuesday the 31st of January, may not have been sent. To ensure your email messaging sent during this timeframe…
Creating a current or historical cost price report can help you understand how much you have spent on products with your wholesaler and helps you to determine how much you have sold in a given period. This article will explain how to generate financial reports for current and historical prices. Definitions Before…
DICOM stands for Digital Imaging and Communication in Medicine. DICOM images are used to create digital x-rays. They can be linked to the patient file in Animana. There might be instances where you want to share the DICOM images with a colleague such as a referring vet or a radiologist….
10:25CET, 3rd of January 2023 If you are experiencing problems with the agenda, such as only partial display, please clear your browser cache, and reload Animana. These articles will provide help clearing your browser cache. Google Chrome Browser Firefox Browser 09:25CET, 3rd of January 2023 We are aware of problems…
When you do bookkeeping in Animana, you will have to process all your incoming and outgoing transactions in Animana. This means that all transactions have to be linked to an invoice or receipt in Animana. A purchase invoice is an invoice you receive from your supplier that you pay. This…
If you work with horses that are meant for human consumption, we display an icon that indicates a distinct difference between horses purposed for recreational use and horses that are ready for human consumption, or slaughter horses as we are calling them. This article will explain how you can add…
If you work with horses that are meant for human consumption, we display an icon that indicates a distinct difference between horses purposed for recreational use and horses that are ready for human consumption, or slaughter horses as we are calling them. This article will explain how you can add…
Animana allows you to define work schedules for each of your practice employees, allowing you to quickly identify in the diary who is working, so that you can schedule appointments for specific vets based on availability. This article will explain how you can add an employee’s work schedule in the…
It is always important to know how many products are in stock. Not only because you need to know how much of a depleted product you need to order, but also to understand the total value of your stock. This article will provide clear instructions to determine what the value…
Animana allows you to show an alert to the users when they are creating an invoice or after they have created an invoice. This alert can be used to notify your employees of exceptions or to have them announce special offers or recommendations to clients. Before you start Step-by-step instructions…
In some cases you want or need to know what happened to a particular payment in the system. That’s why in Animana you have the ability to see who has accepted payments in the application. This article will give you an understanding on how the tracking of payments work. Before…
Every practice has to deal with clients returning a product for a refund and invoice mistakes which need invoice corrections. This article will explain how to use the credit invoice functionality in two different scenarios. The first scenario will explain how to credit a few invoice details, this scenario can…
The purpose of this article is to describe how to process a refund or credit for an unwanted service or returned product. On occasion, you simply may have made an error in the product that has been booked out. You can follow the workflow below to handle these scenarios. Prerequisites…
The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can add a new client to the portal. Before…
The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can remove an existing client from the portal. Before…
The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to the reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can add or change your practice information to…
The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to the reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can add your logo to the client portal….
IDEXX Animana has partnered with different VoIP providers to support this new feature. VoIP stands for Voice Over Internet Protocol. This means that your phone calls can take place over the internet. This article answers the most frequently asked questions about VoIP. What’s VoIP and why should I use it?…
Animana uses technology to provide assistance and guidance whilst using the software. That guidance can be used by clicking on the blue question mark at the bottom right corner. Sometimes that question mark doesn’t show up and this article will help you get it back. Before you start Step-by-step instructions…
IDEXX Smartflow is integrated with Animana, this means you are able to send patient information and treatments between the two software products. You can also sync products in a product group and combi products you have in Animana to SmartFlow and back. This article will explain how to synchronise products…
The ability to receive a digital packing list from a wholesaler is quite useful when you have to verify a received order. Another advantage it brings is that batch numbers and expiration dates from products will be automatically added before you book the order into your stock. This article will…
If a client pays too much or not enough, a payment difference arises. If your cash count doesn’t match the expected amount in your till, a cash difference arises. This article explains how you can create a report for your payment and cash differences. Before you start Step-by-step instructions Go…
This article will explain how you can extract a report that shows you your outstanding debtors on a specific date. Before you start Step-by-step instructions Go to > Financial > Debtors. Click on Hide Filtering Options. On the right upper corner of the page, you will see the option ‘history…
For accounting purposes, you’ll need an overview of all your registered payments. This article explains how to extract this overview from Animana. Before you start Step-by-step instructions Go to > Financial > Balance Cash/Bank. Here you will see all your payment types: Choose the required year. Click on the links next to…