How do I add a letter or email (template)?

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Animana supports various ways to communicate with your clients. This article will explain how to add either a letter or email template to Animana.

Before you start

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You need to have permission to use the Content Designer. Please contact your administrator to obtain permission, or if you are the administrator, make sure to assign the correct role to your account. More information about role management can be found here.
You could use your internet browser’s spell checker to check the spelling within your templates. Click here for more information: Firefox / Chrome.

Step-by-step instructions

Go to Settings > General Settings > Content Designer.
Scroll down and click on the plus icon to add a new letter template.
Give the template a name.
Select a “Context”.

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Please note that the context needs to be set up correctly. Otherwise, the template will not show up on the page where you want it to. To learn more about the correct setting, please click here.
Select whether the address of the client needs to be printed or not. This address will show at the top of the letter. If the template you are creating is a letter, we advise you to select yes; if you are creating an email select no.
Select whether the header and footer need to be printed or not. If you are creating a letter we advise you to select yes; if you are creating an email, select no.
Enter a subject. When creating a letter a subject is not required. But when creating an email we advise to always add a subject.
As you can see, the automatically populated fields can also be used in the subject of an email.
Enter your content in the text area:
Once the template is finished, click Save.

More about this

Setting up the context

The “Context” field will dictate on which page the template can be used in Animana.
If you do not see your template appear in the right place in Animana, it is likely that you have chosen the wrong context in the setup of the template. Below is an overview tof the contexts and where the templates can be used as a result.

Context	Will only be shown when
Client File	adding this letter/email to a client file.
Patient File	adding this letter/email to a patient file.
Debtors	the letter/email send option will be selected in the Debtors page.
Appointment	the letter/email send option will be selected in the diary list view. Or when the letter/email send option will be selected behind an appointment in the patient file.
Loose Letter	printing a letter via Worklist > Print Letter.

Previewing your template

In the editor you are able to preview your work by clicking on the preview icon:

Please note that this preview will display the content in HTML format – which means that the boundaries of the page are defined by the width of your browser/screen. This gives an excellent preview for emails but for actual letters, we advise testing this in an actual client/patient file to see what the final outcome will look like.

Printing Address and header/footer

With your letter, you are able to add the address and header/footer of your clinic. If you select yes in the “print address” option the address will appear on the letter as indicated in the blue box:

When adding a header/footer the red and green boxes in the above illustration will be filled with the information you have provided.

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Note that this does not apply when sending a message as an email. The address block and the header and footer will be removed when this template is being used as an email.

How do I copy and paste text from another program into Animana?

Because of differences in formatting options between programs such as Word, copying and pasting text from another program into Animana often does not work well. This is not always immediately visible on screen, but it can give an odd result for the recipient of an email or on the printout of a letter. To avoid these problems, we advise you to copy and paste text using the ‘Paste as Text’ function. Here is how:

Follow steps 1 to 7 of the step-by-step instructions above.
Open the program with your text. Do not close Animana.
Select your text.
Right-click the text and click Copy.
Go back to Animana.
Click or ‘Paste as Text’. A box appears in which you can paste text.
Right-click in this box and click Paste.
If needed, adjust the formatting using the available options.
Click Save.

How do I copy and paste HTML text into Animana?

You can copy text that is formatted as HTML in another program into Animana. To do this, follow these steps:

Follow steps 1 to 7 of the step-by-step instructions above.
Click to open HTML mode. All other formatting options are now deactivated.
Open the HTML text you want on your computer. Do not close Animana.
Select the text.
Right-click the text and click Copy.
Go back to Animana.
Right-click the large box where the text should go and click Paste.
Click again to leave HTML mode and check that the text looks the way you want it to.
Click Save.

Updated on 26 October 2026

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