Welcome to the Animana knowledge base The best way to find answers to questions is via the search field above, but for the times when you simply want to browse articles or view content around a theme, this page is for you. Not only can you discover content by topic…
Unfortunately, euthanasia is part of your job as a veterinarian. This article explains how to process a euthanasia in Animana. Before you start Step-by-step instructions Open the patient file. Click the Product button. Find the (combi-)product that you used to execute the euthanasia. If you are using a combi-product, tick…
Amongst many options in Animana to communicate with Pet Owners, you are also able to use Text Messages to inform them. An easy and quick way to communicate. With this article we will focus on how to send a single Text Message to an owner. Before you start Step-by-step instructions…
Animana provides multiple ways of communicating with your clients. Text messages are handy for many reasons but one of the most effective uses is to remind clients of an upcoming appointment or to send vaccination reminders. This article will explain how to create a text message template to enable you…
Animana allows you to define work schedules for each of your practice employees, allowing you to quickly identify in the diary who is working, so that you can schedule appointments for specific vets based on availability. This article will explain how you can add an employee’s work schedule in the…
Changing user data comes in handy when for instance the name, role or any of the other fields for a user need to be adjusted. This article explains how an existing user can be edited. Before you start Step-by-step instructions Go to > General Settings > User Management. You will…
The Royal College of Veterinary Surgeons (RCVS) maintains a comprehensive set of advice and guidelines for veterinary practices in the United Kingdom. This page covers how Animana can help your practice comply with these guidelines. The RCVS Guidelines The RCVS guidance on ‘under care’ and prescribing prescription-only veterinary medicines (POM-Vs)…
When new clients are added to the system, their pet(s) also need to be added. This article will explain how you can add a new patient to the system. Before you start Step-by-step instructions Search for the client and click the tab Animals. Click the button New Patient. You will now…
With the Content Designer, you are able to create visually appealing letters and emails by using the content editor. This article will explain how to add images to letters and emails. For adding header and footer images we advise you to read these instructions. Before you start Step-by-step instructions Adding…
Once you have set up and provided your clients with Pet Health Plans (PHP), Animana will keep track of their status. The reporting section of Animana can generate a report that will provide insights on every active and scheduled PHP, if it is a recurring plan and if not why…
Sometimes you have entered a patient in the system and need to add more patient data information at a later time. This article will explain how you can edit patient data. Step-by-step instructions Search for the patient and click on their name. Open the Patient Data tab on the top…
Year-end; a recurring task that usually brings up lots of questions. On this page you will find all the relevant information to help you close your bookyear. What preparations do I need to do before closing a bookyear? Before closing your bookyear in Animana, you have to make sure that…
Appointment columns are the columns shown in each tab (appointment group) in your diary. When setting up the diary, you need to specify which columns you want to see in the diary under which tab. Sometimes you may need to change something in your diary design. This article explains how…
This article will explain how to add a new user to your Animana account. Before you start Step-by-step instructions Go to > General Settings > User Management. You will see a table listing your current employees. To create a new user, click the link that says New User [number] at…
In Animana you can easily send mailings to your clients. The mailing filters allow you to quickly filter client, patient and product data, so you can send a bulk marketing campaign. This is a great way to inform your clients about new developments or promotions such as a discount campaign,…
In Animana you can easily send mailings to your clients. The mailing filters allow you to quickly filter client, patient and product data, so you can send a marketing campaign. This is a great way to inform your clients about new developments or promotions such as a discount campaign, a…
In Animana you can easily send mailings to your clients. The mailing filters allow you to quickly filter client, patient and product data, so you can send a bulk marketing campaign. This is a great way to inform your clients about new developments or promotions such as a discount campaign,…
Using a normal visit form, which can be accessed through the patient file, you can only create a visit form for the herd/patient file you are currently in. This means that if you are working on multiple herds at the same time, you will have to create a visit form…
With online appointment booking, Animana can let your clients book appointments in your diary outside of your opening hours with ease. This article will explain how you need to set up your Animana account for online appointment booking with Vetstoria. Before you start Step-by-step instructions Go to > General Settings…
Unfortunately, it’s not an exception when an X-ray is accidentally scheduled in for less time than needed, but by using appointment types in Animana this problem will be history! Appointment types allow you to define a specific type of appointment with a default duration (and other settings). For example, you…
There are multiple ways to remove/disable the automatic reminders. This article will focus on two different methods. 1. Remove/Disable all automatic reminders Go to > General Settings > Automatic Reminder settings Untick the “job enabled” box: Click Save. When the automated reminders need to resume, simply tick the “job enabled” box again….
A Pet Health Plan (PHP) is similar to a subscription that you have at the gym. With a Pet Health Plan you collect a monthly fee from a pet owner which covers certain services and products in your veterinary practice, as defined in the subscription. This article will explain how…
A Pet Health Plan (PHP) is similar to a subscription that you have at the gym. With a Pet Health Plan, you collect a monthly fee from a pet owner which covers certain services and products in your veterinary practice, as defined in the subscription. As with any subscription, a…
With the waiting time report you can receive insights into your customers’ experience with a report that shows how long they have spent at your practice during different stages of their appointment. This article explains how to run the report and provides information as to which type of information is…
Appointment columns are the columns shown in each tab (appointment group) in your diary. When setting up the diary, you specify which columns you want to see in the diary under which tab. Sometimes you may need to make changes to your diary design. This article explains how to delete…