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    • 4 January 2022
    • David Good

    Blog home

  • How do I add a reminder via a combi product if I’m using automated reminders?

    • 19 October 2021
    • Caroline van Leeuwen

    When setup correctly, Animana’s powerful reminder functionality will automatically add a reminder to the patient file when you sell a product. For example, selling an annual vaccination will automatically create a reminder with a due date in one year’s time. However, there will be times when you need to add…

  • How do I add a new client to the client portal?

    • 14 October 2021
    • IDEXX Software HQ

    The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can add a new client to the portal. Before…

  • How do I remove a client from my client portal?

    • IDEXX Software HQ

    The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can remove an existing client from the portal. Before…

  • How do I add my practice information to the client portal?

    • 13 October 2021
    • IDEXX Software HQ

    The client portal enables you to grant access to those clients that have herd files available in Animana. It grants them access to the reminders, logbooks, visit forms, lab results, treatment plans, agreements, other attachments and invoices. This article explains how you can add or change your practice information to…

  • Learning Path: Diary Management

    • 21 September 2021
    • Caroline van Leeuwen

    The diary is the heart of your practice The diary is where you find all the key information for the day. When you set up Animana you will need to design the diary to best meet your practice’s needs. This learning path will help you to set up your diary,…

  • How do I uninstall the WebAgent?

    • 16 September 2021
    • David Good

    Animana uses an application called “WebAgent” to connect with analysers. Follow these instructions to fully uninstall the WebAgent from your computer. Before you start Step-by-step instructions Click the icon at the bottom right of your computer screen to check the hidden icons on the computer. Look for the (hard to…

  • How do I delete an appointment group (tab)?

    • 14 September 2021
    • Caroline van Leeuwen

    Appointment groups are the tabs in your diary. When setting up your diary, you need to specify which columns you want to see under which tab (appointment group). Sometimes you may need to change something in your original diary design. This article will explain how to delete an appointment group….

  • How do I link an appointment column to an appointment group?

    • Caroline van Leeuwen

    Appointment columns are the columns shown in each tab (appointment group) in your diary. When setting up your diary, you need to specify which columns you want to see under which tab (appointment group). This article will explain how to add a column to the desired tab in your diary….

  • How do I delete an appointment column?

    • 7 September 2021
    • Caroline van Leeuwen

    Appointment columns are the columns shown in each tab (appointment group) in your diary. When setting up the diary, you specify which columns you want to see in the diary under which tab. Sometimes you may need to make changes to your diary design. This article explains how to delete…

  • How do I delete an Appointment Column from an Appointment Group?

    • Caroline van Leeuwen

    Appointment columns are the columns shown in each tab (appointment group) in your diary. When setting up the diary, you need to specify which columns you want to see in the diary under which tab. Sometimes you may need to change something in your diary design. This article explains how…

  • How do I create an appointment from the patient file?

    • 31 August 2021
    • Caroline van Leeuwen

    Appointments are booked in your calendar throughout the day. In Animana, appointments can be made in several ways: directly from the diary, from the client/patient file, or a client makes an appointment themselves online at your practice (if you are using an online appointment booking system). This article explains how…

  • How do I send required patient information to Dyrehelseportalen?

    • 9 August 2021
    • David Good

    When administering registered medicine to animals, you are obliged to register it with Dyrehelseportalen (DHP). Animana offers the ability to send any medication you used directly through to Dyrehalseportalen. This article will explain how to send information from the herd file to Dyrehelseportalen. Before you start Step-by-step instructions If you…

  • How do I set Adobe Acrobat Reader as the default PDF handler?

    • 23 July 2021
    • Caroline van Leeuwen

    Once you have Adobe Acrobat Reader installed, it’s also necessary to make sure that your computer knows that it must use it to open PDFs. This article explains how to set up your computer to open PDFs using Adobe Acrobat by default. At the end of this article, you will…

  • How do I uninstall the DICOM uploader?

    • 13 July 2021
    • David Good

    The DICOM uploader is a program that looks for digital X-rays in a specific location and uploads them to your Animana account. This article covers how to uninstall the uploader.

  • How do I send an appointment reminder from the diary?

    • 12 April 2021
    • Caroline van Leeuwen

    When you want to build on your customer service or you’re experiencing a lot of no shows for example you can consider sending out appointment reminders. Especially if you are a busy practice and book appointments a long time in advance, clients might forget about the appointment when the time…

  • How do I exclude an invoice from debtors?

    • 29 March 2021
    • Caroline van Leeuwen

    Sometimes, you want to exclude invoices from the debtors list. For instance, when a claim has been submitted and you are waiting for a response from the insurance company, it wouldn’t be very kind if the client would receive payment reminders for the claimed invoice. Therefore, this article will explain…

  • How do I display an employee’s birthday in the diary?

    • Caroline van Leeuwen

    It i s possible to have an employee’s birthday show up in the diary. On the day itself and one day before a remark will be displayed in the diary. This article will explain which settings need to be done in order to get those notifications appear in the diary….

  • How do I reply to an internal message?

    • 25 March 2021
    • IDEXX Software HQ

    You can use the messaging system in Animana to converse with a single colleague or a group of colleagues at the same time. This article will explain how to reply to a message. Step-by-step instructions Click the message icon at the top-right corner of the screen. Open the message you…

  • IDEXX Animana and VoIP Frequently Asked Questions

    • 18 February 2020
    • IDEXX Software HQ

    IDEXX Animana has partnered with different VoIP providers to support this new feature. VoIP stands for Voice Over Internet Protocol. This means that your phone calls can take place over the internet. This article answers the most frequently asked questions about VoIP. What’s VoIP and why should I use it?…

  • How do I make the blue help question mark in Animana show up?

    • 5 February 2020
    • IDEXX Software HQ

    Animana uses technology to provide assistance and guidance whilst using the software. That guidance can be used by clicking on the blue question mark at the bottom right corner. Sometimes that question mark doesn’t show up and this article will help you get it back. Before you start Step-by-step instructions…

  • How do I sync my products with SmartFlow?

    • 14 January 2020
    • IDEXX Software HQ

    IDEXX Smartflow is integrated with Animana, this means you are able to send patient information and treatments between the two software products. You can also sync products in a product group and combi products you have in Animana to SmartFlow and back. This article will explain how to synchronise products…

  • How do I retrieve the digital packing list from NVS?

    • IDEXX Software HQ

    The ability to receive a digital packing list from a wholesaler is quite useful when you have to verify a received order. Another advantage it brings is that batch numbers and expiration dates from products will be automatically added before you book the order into your stock. This article will…

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